Senergy Petroleum

Instructional Design Specialist

Gilbert, AZ

Full-time

About This Job

Job Summary

The primary responsibility of the Instructional Designer is to develop impactful learning materials, streamline knowledge transfer, and support operational excellence across the organization. This role will play a key part in maintaining and updating standard operating procedures (SOPs) across all departments, while also designing engaging, accessible training solutions that align with our systems, workflows, and company objectives.

Duties and Responsibilities

Essential

SOP Management:

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Own the lifecycle of company SOPs: drafting, editing, updating, formatting, and version control across all departments.

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Collaborate with department leads to ensure SOP accuracy, relevance, and usability for employees at all levels.

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Proactively conducts regular audits of all departmental SOPs, incorporating feedback from department heads to ensure accuracy and relevance.

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Develop an indexing system and naming conventions to maintain data across company platforms (Schoox, Microsoft tools, etc.) for ease of access and use.

Design & Development:

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Create clear, engaging instructional materials—including eLearning modules, job aids, SOPs, video tutorials, and instructor-led training—for both in-person and virtual platforms.

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Tailor content to various learning styles and job functions within operations, sales, supply chain, accounting, and customer service.

Process Improvement & Alignment:

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Analyze existing workflows and systems (such as NetSuite, CRM Tools, etc.) to identify training needs and optimization opportunities.

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Integrate system-based learning via our LMS platform(s) within the flow of work, using screen captures, walkthroughs, and simulations.

Cross-Functional Collaboration:

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Partner with subject matter experts (SMEs) to translate technical processes into accessible training materials.

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Serve as the training liaison during system upgrades, rollouts, and cross-departmental projects.

Evaluation & Reporting:

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Assess the effectiveness of training programs through learner feedback, performance metrics, and operational KPIs.

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Recommend improvements to learning experiences and delivery methods based on data insights.

Additional

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None

Supervision of Others

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None

Work Environment

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Typically work is performed in an office setting.

Physical Demands

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Able to sit and stand for extended periods of time.

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Able to move about office setting to complete responsibilities.

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Able to move freely around work and customer sites.

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Able to climb stairs and ladders, kneel, bend, and stoop.

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Heavy use of phone, computer, and office equipment.

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Able to lift up to 25 lbs.

Travel

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20%

Knowledge, Skills, and Abilities

Required

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Bachelor's degree from an accredited institution.

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3+ years of experience in instructional design or corporate training, preferably in a logistics, energy, or industrial setting.

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IT/IS Project Management experience.

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Strong proficiency with instructional authoring tools (e.g., Articulate 360, Camtasia, Adobe Captivate).

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Experience maintaining and standardizing SOPs, process maps, or documentation libraries.

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Experience with ERP systems (e.g., NetSuite) or CRM platforms (e.g., Salesforce).

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Excellent project management, strong interpersonal skills, communication, and stakeholder engagement skills.

Preferred

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Bachelor’s Degree in Instructional Design, IT/IS, Learning Experience Design, Training and Development.

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Experience in lubricant industry, fuel industry, or transportation industry.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.