Hydraulic Shop Supervisor

Job Overview:

The Hydraulic Shop Supervisor is responsible for overseeing the daily operations of the hydraulic service and repair shop. This role includes supervising technicians, ensuring high-quality repairs, maintaining inventory, and enforcing safety protocols. The supervisor will also coordinate with service advisors and internal teams to ensure efficient workflow and customer satisfaction.

Responsibilities

- Lead, train, and supervise shop technicians.

- Assign tasks and ensure work is completed efficiently and accurately.

- Conduct technician performance evaluations and provide feedback.

- Oversee troubleshooting, repair, and testing of hydraulic systems, cylinders, pumps, and motors.

- Share the estimate of the repair work with the service desk attendant to seek the customer's approval,

- Ensure that all repairs meet company and industry standards.

- Provide technical guidance and problem-solving support to technicians.

- Coordinate parts required for repair with the warehouse and procurement team. Maintain adequate stock of parts and tools.

- Monitor equipment conditions and schedule maintenance as needed.

- Inform the service desk attendant of work completion and forward them the details to prepare the proforma invoice.

- Ensure the continued qualification and competency of hydraulic shop personnel, as per the QMS Competency and Awareness procedure.

- Yearly verify that each hydraulic shop technician has a complete set of tools in the working conditions and record this review as documented information.

- Coordinate calibration activities with procurement personnel.

- Ensure technicians tidy, organize and clean their work areas after every job.

- Ensure Ward's tools remain in working conditions, and technicians keep these tools clean and place them at their respective locations after completing the work.

- Generate reports on shop performance and productivity.

Skills & Requirements

- 2-3 years of experience in leading a hydraulic/service shop having exposure to hydraulic fluid, heavy machinery, and tools.

- Requires lifting, standing for extended periods, and operating equipment.

- Strong time management skills to prioritize tasks effectively in a fast-paced environment.

- Excellent customer service skills with the ability to communicate effectively at all levels.

- Supervisory experience with demonstrated leadership capabilities in guiding teams.

Join us as we strive for excellence in our shop operations while providing an engaging atmosphere for both our employees and customers!

Job Types: Full-time, Permanent

Benefits:

- Casual dress

- Dental care

- On-site parking

- Vision care

Work Location: In person