Guest Service Representative

A Guest Services Representative is responsible for attending to the needs of guests, especially during check-in and check-out, ensuring that guests are 100 percent satisfied.

Responsibilities:

· Providing information to guests about hotel services, facilities, and otheramenities

· Responding to requests from guests for assistance and information about the local area (e.g. directions, places to eat, etc.)

· Posting charges to guests’ accounts, processing payments from guests, and making corrections to accounts

· Informing housekeeping department about room status/availability

· Listening and responding to guests’ requests or complaints and communicating these requests and complaints to appropriate team members

· Cleaning the front desk area · Maintaining daily logs

· Balancing shift work and cashdrawers

· Stocking hotel store with products in an effective and attractive manner

Requirements:

· Prior front desk and/or customer service experience is preferred

· Customer-service oriented and excellent interpersonal skills

· Strong initiative and work ethic

· Punctual , reliable, and regular attendance- Strong attention to detail

· Ability to work in a fast-paced environment

· Excellent communication skills – verbal and written

· Knowledge of local geographic area, including businesses/services, attractions, and major roads/highways

Apply online at www.qualityhospitality.net for a full list requirements

Job Types: Full-time, Part-time

Pay: From $15.00 per hour

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Flexible schedule

- Health insurance

- Paid time off

- Vision insurance

Work Location: In person