Graduate Development Program, Associate Supervisor, Dispatch

Find your superpower with the Graduate Development Program

National Grid’s Graduate Development Program (GDP) is a year-long development program for recent college graduates who aspire to take on future leadership roles in a dynamic, ever-changing industry. Graduates will shape the future of National Grid. Bringing fresh thinking, new perspectives, and exploring with energy, we’ll give you real responsibility and an opportunity to move with purpose from day one – putting the power to supercharge your career in your hands.

Graduates start their careers at National Grid with an in-depth 3-week in-person Orientation which gives you exposure to all parts of the company, allows you to network with your Graduate cohort, GDP alumni, and senior leaders, and provides you with the opportunity to travel throughout our service territory in the northeast US. Following Orientation, you’ll begin working in full-time position outlined below and take part in ongoing development activities including quarterly development sessions, active mentorship, and a Hackathon Project.

About the Position

Are you ready to take charge and make a difference? As an Associate Supervisor with our Dispatch team, you’ll help keep the public safe by coordinating National Grid’s response to Electric and Gas issues in our communities. You’ll play a key role in ensuring our operations run smoothly, maintaining satisfaction from our customers, and staying compliant with all regulations. You’ll build strong relationships with both internal teams and external partners, creating positive interactions that lead to efficient work execution. Ready to make an impact? Join us in creating a safer, more efficient energy future!

This is an onsite role based in Northboro, MA.

What You’ll Do

In this role, you’ll have the chance to learn all about gas and electrical systems while being part of a team that values mentorship and development. Here’s what you’ll be up to:

- Team Leader: Drive the performance of a diverse team, addressing issues like sickness, discipline, and work standards to keep everything running efficiently.

- Work Planner: Manage, plan, and execute the monthly and annual emergency and non-emergency work plans.

- Data Analyst: Dive into operational data to provide insights and recommendations that boost customer satisfaction, cut costs, and enhance effectiveness.

- Team Motivator: Manage, motivate, train, and educate the Dispatching team during their daily operations.

- Dispatcher Extraordinaire: Ensure same-day dispatching of all work while maintaining optimal productivity, customer satisfaction, and compliance with regulations.

- Communication Hub: Act as the go-to person for communication between various departments, including Field Operations, Customer and Community, Regulatory, Pipeline Safety, and Engineering groups.

What You’ll Need

- Bachelor or Master’s degree in Business, Environmental Science, Energy Management, Operations Management, Communications, or a related field from an accredited institution

- Graduated between May 2025 and June 2026

- Ability to begin the National Grid Graduate Program on June 8, 2026, or July 13, 2026

- Valid driver’s license required with a safe driving history that meets National Grid’s Safe Driver policy

- Work authorization that does not now or in the future require sponsorship of a visa for employment authorization in the United States (such as sponsorship for an H-1B, TN, O, L, STEM OPT, or other employment-based work authorization)

More Information

At National Grid, we’re Superpowered

The world of energy is changing faster than ever. At National Grid, we keep people connected and society moving. But it’s so much more than that. We’re dreamers, big-thinkers, innovators, and builders. We’re shaping the current, to change the future. We know that a clean, fair, and affordable energy future is in our hands. So, we explore with energy, with innovation and technology powering our progress, and helping us to find a better way to deliver energy to all. National Grid supplies us with the environment to make it happen – inspiring us, giving us time to recharge and providing a safety net on tougher days. But it’s our people that provide our true superpower. They drive and sustain our growth, their unique differences only making us stronger. So join us, and power the future of energy. Find what makes you Superpowered.

Salary Range

Northboro, MA $71,000 - $83,000 a year

You must reside within our existing footprint, which includes contiguous states (New York, New Jersey, Pennsylvania, Connecticut, New Hampshire, Maine, Rhode Island, and Vermont). Our hybrid working approach applies to all colleagues who have a role which has the flexibility to be done hybrid across the National Grid group. Operational requirements mean that not all roles are suitable for hybrid working. Managers are responsible for determining whether a role is conducive to hybrid working. A hybrid worker should also reside within a reasonable, commutable distance to their assigned primary office.

Applications close on Sunday, November 16, 2025

Please be advised that due to the nature of this position, incumbents are subject to federal Drug & Alcohol safety regulations governing US Department of Transportation ("DOT") covered positions, including the Federal Motor Carrier Safety Administration (FMCSA) and Pipeline Hazardous Material Safety Administration (PHMSA). As such, the Company’s testing programs and policies regarding the use of federally prohibited drugs or alcohol, for recreational or medical purposes, will remain in effect for these safety-sensitive, DOT covered positions.

National Grid utilizes an assessment that evaluates the job qualifications/characteristics using AI or statistically based scoring. For more information, please view NYC Local Law 144.

National Grid is an equal opportunity employer that values a broad diversity of talent, knowledge, experience, and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid team.