Posting End Date:
July 25, 2025
Employee Type:
Regular-Full time
Union/Non:
This is a non-union position
Are you ready to serve as the primary liaison for our most high-profile, complex and strategically important customers? If so, then we want to hear from you!
As an Account Representative IV on our Capacity Services team, you’ll support critical day-to-day operations-managing nominations, confirmations, allocations, and imbalance resolutions across USGTM and USGTM pipelines and storage facilities. Your sharp analytical skills will help extract and assess gas volume, contracting, imbalance, and revenue data to advise key teams in Marketing, Business Development, Regulatory Affairs, and Compliance.
This role is pivotal to Enbridge’s operations-reporting directly to the Manager of Capacity Services and playing a critical part in keeping our infrastructure flowing smoothly. We value individuals who are flexible and ready to adapt to changing pipeline conditions and evolving work schedules. Our ideal candidate thrives under pressure, communicates clearly, and brings both operational excellence and a customer-first mentality to every task.
What you will do:
•Assists high-profile, complex and/or significant customers as they use contracted services from each of the pipeline and storage facilities. Includes responding to customer inquiries related to:
+ Nominations, scheduling, confirmations, allocations, curtailment, critical and noncritical notices, OBA’s, imbalances, and storage injections and withdrawals
+ Invoices (volumetric component)
+ Tariff interpretation
+ EBB access
+ Interpretation of operational policies and procedures
•Subject matter authority of all facets of the Capacity Services job requirements
•Contributes to the maintenance of the physical operational integrity of the pipeline through proactive daily management, daily monitoring and daily, monthly and historical reconciliation of cash out and in-kind balances
•Analyzes, prioritizes and addresses transportation and related customer problems/issues with other members of Capacity Services as well as Marketing, Volume Management, Scheduling and other interfacing departments, as appropriate. Has ultimate responsibility to ensure that customer receives timely resolution of all discrepancies involving pipeline services
•Coordinates activities with Gas Control/Marketing/Business Development/Engineering/Capacity Planning/Scheduling/Volume Management with respect to customer contract usage, operational issues, outages and maintenance to communicate related information to customers
•Works with customers on developing and implementing both transportation and storage utilization strategies
•Identify system LINK issues and help troubleshoot with LINK staff
•Performs internal controls associated with the operational process in order to ensure timely, accurate revenue information
•Develops and maintains an awareness of customers’ business and contributes ideas for commercial opportunities
•Consults with the LINK Systems group with respect to the development of flowing gas related LINK system enhancements in support of new projects of acquisitions
•Prepares ad-hoc queries and reports and analyzes associated information with respect to gas volume and imbalance in support of requests from groups such as Marketing/Business Development/Accounting/Regulatory Affairs/Regulatory Compliance in support of initiatives such as analyst meetings, potential acquisitions/divestitures, customer issues, rate cases, FERC audits and the development of strategic plans
•Applies knowledge of the FERC Gas Tariff and other service agreements to customers system utilization and ensures daily compliance with the current regulatory environment
•Reviews and provides feedback to Marketing/Business Development on proposed commercial transactions to provide operational insights
•Participates in the maintenance of appropriate FERC and SOX control documentation and remediates issues uncovered as a result of audits or reviews
•Provides guidance and training to Capacity Services and Volume Management Account Representatives I, II and III, as necessary
•Represents Enbridge at industry functions and attends customer meetings
•Participates in special projects as needed
Who you are :
You have:
•8+ years of position relevant experience along with a bachelor’s degree in a related subject area with business, accounting and engineering being preferred areas
•An understanding of pipeline and storage commercial operations and value drivers along with experience in gas control, scheduling, volume management, regulatory, marketing or another applicable experience area
•The ability to develop collaborative working relationships with other departments and external parties to achieve goals while also being able to exhibit outstanding decision-making and leadership skills
You can:
•Handle confidential information in a sensitive manner and show effective problem solving and analytical skills to reach logical conclusions
•Show effective human relations, influencing and listening skills to work in a team environment, including communications necessary for effective hand off and pick up responsibilities
•Assimilate, organize and prioritize a significant volume of information in a timely manner and determine the proper course of action, including the evaluation of information gathered from multiple sources
You are:
•An excellent written and verbal communicator who is clear, concise, and accurate working with internal and external customers
•A standout colleague with strong work ethic and a positive demeanor who can work independently while being a proactive self-starter with a high level of motivation and personal initiative
•Proficient working with office computer applications such as the Microsoft Office Suite in addition to being able to manage stressful situations while managing competing priorities
The following are considered assets:
•Knowledge of Enbridge USGTM assets along with experience or the ability to learn the Enbridge LINK system
•Understanding of Sarbanes-Oxley and application control principles
Benefits for Employees
•PPO & HSO plans (only HSA if participate in the HSO)
•12 US Paid Holidays + PTO
•Military Leave (provides up to two years of paid leave with benefit continuation)
•Benefits coverage starts on Day 1
Savings
•401k match 6% match – immediate vesting
Pension
•Regular full-time and part-time employees can participate in the plan immediately upon hire
•Cash Balance Pension plan, Enbridge makes the contributions (not vested until after 3 years)
•The plan is fully paid for by Enbridge, with no employee contributions
•Pay credits are between 4% and 11% of eligible earnings, based on age and service
Working Conditions:
•Work performed in a moderately noisy office environment with routine overtime and the ability to work on-call for one week approximately every 4 weeks. In the event of a hurricane, the team will be relocated to Austin, TX for the duration of the storm
•Enbridge provides competitive workplace programs that differentiate us and offer flexibility to our team members. Enbridge’s FlexWork (Hybrid Work Model) offers eligible employees the opportunity to work variable daily schedules with a flexible start and end time, to opt for a compressed workweek schedule, or the option to work from home on Wednesdays and Fridays. Role requirements determine your eligibility for each option. #LIHybrid #joinourteam
Physical Requirements include but are not limited to:
Grasping, kneeling, light – moderate lifting (objects up to 20 pounds), reaching above shoulder, repetitive motion, typing, sitting, standing, visual requirement (able to see screens, detect color coding, read fine print), hearing requirement and the ability to sit at a computer for long periods of time.
Mental Requirements (Both Field & Office) include but are not limited to:
Ability to: understand, remember and apply oral and/or written instructions or other information, understand complex problems and collaborate/explore alternative solutions, organize thoughts and ideas into understandable terminology, organize and prioritize work schedule on a short-term basis, make decisions which have moderate impact on the immediate work unit and monitor impact outside this area, understand and follow basic instructions and guidelines, complete routine forms, compose letters, outlines, memoranda and basic reports and communicate with individuals via telephone.
Company paid international relocation assistance is not offered for this role.
At Enbridge, we are dedicated to our core value of Inclusion. We are proud to be an Equal Opportunity Employer . We are committed to providing employment opportunities to all qualified individuals, without regard to age, race, color, national or ethnic origin, religion, sex, sexual orientation, gender identity or expression, marital status, family status, veteran status, Indigenous status, disability, or any other reason protected by federal, state, or local law. Applicants with disabilities can request accessible formats, communication supports, or other accessibility assistance by contacting careers@enbridge.com .
Information For Applicants:
•Applications can be submitted via our online recruiting system only.
•We appreciate your interest in working with us; however, only those applicants selected for interviews will be contacted.
•Final candidates for this position may be required to undergo a security screening, including a criminal records check.
To learn more about us, visit www.enbridge.com
Houston, TX
full time
