Freedom Forever

Fleet Claims Manager

LocationTemecula, CA
Job TypeFull-time

About This Job


Description


Position at Freedom Forever

Manage all aspects of vehicle repairs from first notice of loss to the vehicle's return to the field. Oversee collisions to determine at-fault party then pursue appropriate action. Ensure vendor repairs vehicles so they will operate safely, timely, and at an appropriate cost commensurate with the repair.

Pay range $68,640K-$100K + Benefits
POSITION SUMMARY:


Essential Job Duties And Responsibilities

Responsible for ensuring vehicles are repaired in the safest and most cost-effective manner with as little down time as possible.
Manage vendor execution for repair pricing, supplements, down time, and accurate invoice with repair vendor
Review and approve the validity of all supplement requests
Proactively provides stakeholders with information regarding their vehicle's cost of repair estimate and explains claims/repair process
Ensure repair vendors complete timely estimates, supplements, and inspections
Ensure vendors negotiate advanced fees for tow, tear down, and storage on all vehicles that are determined to a financial total loss at a repair facility or tow yard
Oversee investigation, evaluation, and settle property damage claims, applying technical knowledge and human relations skills to effect fair and prompt disposal of cases and to contribute to a reduced loss ratio
Oversee vendor execution on verifying and analyzing data used in settling claims to ensure that claims are valid and that settlements are made according to company practices and procedures
Pursue subrogation when applicable
Review vehicle utilization and partner with the field to find alternatives to rental vehicles while vehicles are down
Liaise with internal Risk Management and/or third-party risk/insurance companies when needed
Interact on daily basis to facilitate ongoing operations and maintenance repair authorizations
Monitor performance and costs that may necessitate adjustments
Manage the return of the vehicle with the field
Cross train on fuel cards & maintenance repair approvals to fill in or assist as needed
Additional responsibilities and tasks as directed by leadership
Perform other duties as assigned


Qualification Requirements


Education & Certifications:

High School Diploma or GED equivalent
TX adjuster license required


Experience

7+ years of experience directly managing vehicle repair completion
Light duty truck and cargo van experience preferred
Appraisal experience
Estimating experience


Knowledge, Skills & Abilities

Teamwork and initiative-taker mentality is a must
Knowledge of insurance practices, risk management and collision repairs
Ability to constructively negotiate and resolve conflict
Excellent written and verbal communication skills
Strong analytical and critical thinking skills
Proficient in Microsoft Office applications


Physical Demands And Abilities

Regularly spend long hours sitting and using office equipment and computers
Regularly move from sitting to standing positions effortlessly
Regularly spend long hours in intense concentration reviewing and entering data into a computer
Regularly use hands and fingers to handle, control or feel objects
Regularly see details of objects that are less than a few feet away
Regularly speak clearly so listeners can understand
Regularly understand the speech of another person
Frequently work on projects that require deadlines
Occasionally lift 5-10 pounds

Freedom Forever is an equal opportunity employer. In accordance with applicable law, we prohibit discrimination against any applicant or employee based on any legally-recognized basis, including, but not limited to: veteran status, uniformed service member status, race, color, religion, sex, sexual orientation, gender identity, age (40 and over), pregnancy (including childbirth, lactation and related medical conditions), national origin or ancestry, citizenship status, physical or mental disability, genetic information (including testing and characteristics) or any other consideration protected by federal, state or local law. Our commitment to equal opportunity employment applies to all persons involved in our operations and prohibits unlawful discrimination by any employee, including supervisors and co-workers.


Required


Preferred


Job Industries


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