Field Service Technician

Essential Accountabilities

Measures

Qualifications

Education/Certifications

Experience

Knowledge, Skills & Abilities

— Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

— Knowledge of advanced electric principles.

— Knowledge of Point Eight Power products and equipment.

— Extensive knowledge of service standards for products.

- Knowledge of software and hardware technology for the custom design activity for PLC’s ( Allen- Bradley, Quantum, Premium, etc.) hot standby systems as well as Relay and Relay based programming for undervoltage and protection using ( Basler, Multilin, Sepam, Zelio, Woodward, etc.), In addition, communication protocol using Modbus, Ethernet or Fiber Optic.

— Knowledge of machines and tools, including their designs, uses, repair, and maintenance. Tools include: Multimeter, Wrenches, Drivers, Drills, Wiring Tools, and Soldering Iron.

— Provide safety standards for product use.

— This position requires advanced skills. This includes the ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations; the ability to write reports, business correspondence, and procedure manuals; and the ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

— This position requires intermediate skills (calculate figures/discounts, proportions, area, etc.)

— Knowledge of computer hardware and software, including applications and programming such as Microsoft Office Business Suite; knowledge of devices related to electronics such as GE, Allen Bradley, Siemens, and Woodward.

Additional Requirements

Physical Demands/Working Conditions

Physical Requirement

: Demanding. Must have ability to lift and carry up to 75 lbs. Employee must be at to sit, climb or balance, hear, use hands, taste/smell, stoop, kneel, crouch, crawl, stand, walk, talk, and reach with hands and arms.

Working Conditions:

Conditions vary per work site: can be high heat, high humidity, and exposure to electrical shock and mechanical parts, exposure to radiation, exposure to toxic or caustic chemicals with fumes and/or airborne particles.

Overtime:

Required

Travel:

Required (up to 80-95%)

Hours:

Varies, depending on client site