Field Service Supervisor

Summary

Reporting to the Field Service Manager, the Field Service Supervisor is responsible for providing leadership and guidance to our Field Service Technicians. The Field Service Supervisor will foster a positive and safe work climate for our customers, technicians, co-workers, and management.

Ideal Fit

- Strong leadership, mentoring, and team building skills.

- Excellent interpersonal, customer service, and service sales skills.

- Motivation to achieve business targets.

- Accountability and dependability.

- Excellent verbal and written communication.

- Admirable Time, Project, and Stress management.

- Proficient analytical, problem solving and negotiation skills.

- Excellent organizational skills with multi-tasking capabilities

- Must have a sense of urgency and be creative and flexible in meeting both our customer’s and our business needs.

What You’ll Do – The Role (Responsibilities)

- Report directly to the Field Service Manager (FSM) supporting a predetermined Service Area.

- Provide mentorship, coaching and direction to a team of Field Service Technicians in order to provide exceptional customer service to your Service Area.

- Complete regular on-site Safety Audits to ensure that a Safety-First Culture is continuously maintained.

- Provide technical and procedural coaching and mentoring.

- Act as an escalation resource for any and all technical field issues that may arise during the execution phase of our work.

- Provide direction and support to Technicians holding them accountable for quality, productivity, and customer service.

- In collaboration with the dispatch team, provide feedback to help ensure that Technician time is optimized while ensuring the right Technician with the right skills for the job is dispatched.

- Administer and maintain the Core Competencies of your team to ensure our workforce is Best-in-Class in terms of technical ability and safety standards.

- Commit time daily while ensuring accuracy.

- Perform technician one-on-ones, performance management and employee development.

- Provide direct feedback to the FSM in order to maintain and technician Scorecards in an effort to maintain High Performance Culture

- Perform random site audits to ensure that our services consistently achieve the highest standards in our industry.

- Ensure that all Employee’s work together and communicate in such a way that will avoid problems and disputes, always putting the Customer first. Prioritize duties for all field employees.

- Project manage and act as senior technical resource on complex startups and repairs.

- Other tasks and responsibilities may be required from time to time consistent with the position of Service Manager and the job description and duties set out above.

What You Need (Requirements)

- 5+ years of Service Technician experience in generator industry required.

- Excellent working knowledge of Microsoft Office and computers.

- Valid BC Driver’s License in good standing and personal vehicle insurance.

- Strong HR management, interpersonal, and customer service skills.

- Team building, coaching, training, with the ability to coordinate activities, and improve task efficiency.

- Excellent communication; verbal and written.

- Problem solving, negotiation, decision making, and judgment.

- Excellent organizational skills with strong multi-tasking capabilities.

- Travel and overtime as required. Participation in the after-hours on call rotation required.

- In the case of power outage or declared State of Emergency by any level of Government, be available for work.

Working Conditions

- Travel will be required. A valid passport and ability to enter the US may be required on occasion.

- Manual dexterity is required to use desktop computer and peripherals.

- Overtime as required.

- Lifting or moving up to 40lbs. may be required.