Field Service Supervisor (Level commensurate with experience)

Job Summary

The Field Service Supervisor is primarily responsible to support and mentor the Operations team by acting as front-line field support. They will be required to plan and execute high profile operations, with a focus on operational excellence and overall job quality. As a supervisor in the operation, they will be required to run all NCS bottom hole assemblies and cased hole completion systems in any area that NCS performs work.

Key areas of responsibility

Responsible for operation and proper configuration of downhole fracturing and completion tools and systems for intended job and well design

Ensure that operational specifications (limits) of the down hole tools are not exceeded

Ensure down hole tools and equipment are configured correctly for intended job

Liaise between pumping/coil services and energy company to ensure job success

Provides front-line support for customer with a high degree of professionalism

Communicate and work with customers, rig, coil, frac and other third-party personnel

Accurately complete job reports, create tool assembly schematics, and field service orders upon completion of job in a timely manner

Report any non-conformance in a timely manner

Actively participate in post-job analysis and after-action reviews

Prepare equipment for each specific job

All NCS tools and equipment looked after in a professional manner i.e.: tools clean and painted

Help to promote safe work practices and higher standards of performance

Support and uphold HS&E policies and procedures of NCS and the customer

Align individual goals with NCS’s corporate goals, while adhering to and promoting the NCS Promise

Participate in Personal Development for Success (PDS)

Other duties, relevant to the position, shall be assigned as required

Knowledge, Skills & Abilities

High School Diploma or GED equivalent

Technical Certificate/Diploma or Degree; preferred

Minimum of 5 years of direct industry experience

Industry related experience, coiled tubing, drilling rigs, fracturing, drilling/service, and downhole tool operations

Valid Driver’s license

Proficient with Microsoft Office Suites

Work with other teams, and exhibit effective communication

Self-motivated with excellent organizational and time management skills

Excellent judgement, ability to plan, high level of efficiency & work ethic

Ability to handle multiple priorities simultaneously, manage priorities

Ability to handle stressful situations

Ability to perform job responsibilities in all weather conditions

Ability to perform job in remote locations

Eligibility to work in US, Canada, and international markets

Perform physical labor, when necessary, in addition to standing or travelling for long periods of time

Ability to move or lift 25lbs – 50lbs

Core Competencies

Teamwork/Collaboration – Able to work cooperatively with other individuals

Service Focus – Builds & maintains customer satisfaction and provides excellent service to internal & external customers

Decision Making – Able to make decisions and solve problems of varied levels of complexity using logical, systematic, and sequential approach

Ethics & Integrity – Trustworthiness and ethical behavior with consideration for impact & consequence when making decisions/taking action

Problem Solving – Ability to approach a problem by using a logical, systematic, sequential approach

Continuous Improvement – Ongoing improvement of products, services, or processes through incremental & breakthrough improvements

Accountability – Obligation or willingness to be answerable for an outcome