BMS Field Service Supervisor

SUMMARY

The BMS Field Service Supervisor oversees the field service technicians who perform on-site routine services including installation, preventive maintenance, unscheduled maintenance, technical support and troubleshooting. Oversees the scheduling and training of Burn-Rite’s field service technicians. The Field Service Supervisor reports to the Service Manager to ensure that all job duties of the Service Technician and all policies and procedures are being adhered to at all times.

Duties and Responsibilities:

The BMS Field Service Supervisor assumes responsibility for overseeing the daily workflow of the Field Technicians as it relates to the installation, troubleshooting, testing, and maintenance of equipment while maintaining effective communications with fellow team members and clients. The duties and responsibilities of the BMS Field Service Supervisor include, but are not limited to the following:

- Acts as a role model for the group by providing leadership to others through example.

- Responsible for training, teaching, coaching, and mentoring the team to success with the help of management.

- Supervises the work of others, including planning, assigning, scheduling, and reviewing work.

- Ensures that workload and schedules are communicated to the team and followed up on.

- Provide management with daily updates on the status of current service events.

- Regularly track and know the location of technicians during the day.

- Assists management with in-field audits to review work performed by technicians.

- Support management with regard to suggestions for improvements in employee performance or company processes.

- Provide suggestions and insight to management for 30-day, 90-day, 180 day and Annual Employee Performance Evaluations.

- Communicate with customers to plan and resolve service events.

- Provides technical support to necessary people (customers, manufacturers, distributors, etc.) for product installs, troubleshooting and training.

- Presents self in clean, neat, professional manner and wears company uniform (if provided) in its entirety.

- Direct, coordinates, and performs the job activities in a manner consistent with the company’s goals and objectives, while adhering to all customer field location policies and safety requirements

- Travels onsite to complete service work, installations, and monthly preventative maintenance requirements.

- Inspects, investigates, and troubleshoots equipment for quality control and improvements.

- Prepares, completes and presents Job Safety Analysis prior to commencing work

- Secures appropriate parts and supplies through designated procurement system

- Ensures correct inventory is maintained on service vehicle to facilitate field service repairs and complete Work Orders

- Ensures all appropriate records are maintained and submitted through the appropriate channels timely. Examples include inventory audits, vehicle inspections, check-out sheets, work orders, timesheets, etc.

- Complies with all Safety policies, practices, and procedures and reports all unsafe activities to Safety Manager

- Maintains cleanliness of the work area and associated equipment.

- Seeks growth in expanding knowledge and skills through training and education.

- Communicates questions and concerns to management.

- Engages in the company’s vision and seeks to implement processes and establish goals with the company’s vision in mind

- Willingness to travel

- Available for 24 hour on-call duty

- Performs other duties as assigned

REQUIRED KNOWLEDGE AND SKILLS

- Excellent customer support and troubleshooting skills.

- Proven ability to lead, train and work effectively with all team members.

- Ability to apply sound judgement and due diligence when carrying out detailed written or oral instructions, operations and duties.

- Ability to apply sound judgement and due diligence when resolving issues and limiting the risk of future issues.

- Ability to perform moderate to advanced math skills including, but not limited to, calculations, percentages, etc.

CORE COMPETENCIES

- Ability to lead and navigate work issues that may arrive within the department and from your direct reports firmly and in a timely manner; doesn’t allow problems to fester; regularly reviews performance and holds timely discussions.

- Can make adverse decisions when all other efforts fail; deals effectively with negative actions in a positive way.

- Knowing when to delegate and not be afraid to ask for assistance.

- Effectively communicate and work with all levels of employees with various backgrounds regardless of race, ethnic background, culture, disabilities, age, or gender.

- Create and promote a culture of Diversity, Equity and Inclusion without regard to class; supports equal and fair treatment and opportunity for all.

- Creates a climate in which people want to do their best; empowers others; invites input from each person and shares ownership and visibility; makes each individual feel his/her work is important.

- Understands the importance and characteristics of a great team

- Build Trust amongst team members and operate with integrity.

- Ability to adapt to change in a fast-paced environment and to apply Emotional Intelligence when dealing with difficult or sensitive situations.

- Listening – Practices attentive and active listening; has the patience to hear people out; can accurately restate the opinions of others even when he/she disagrees.

REQUIRED KNOWLEDGE AND SKILLS

- Excellent customer support and troubleshooting skills.

- Ability to work effectively with minimal supervision.

- Ability to lead and train others.

- Ability to apply common sense understanding to carry out detailed written or oral instructions, operations, and duties.

- Ability to apply common sense understanding when dealing with any problem.

- Ability to perform moderate to advanced math skills including, but not limited to, calculations, percentages, etc.

- Innovative and able to work in a fast paced, highly competitive environment.

- Ability to apply moderate- advanced knowledge of computers and office equipment.

PHYSICAL REQUIREMENTS

- Must be able to lift 50 pounds.

- Must be able to walk, sit, stand, climb, twist/turn, push/pull, squat, crawl/kneel, reach above shoulder.

- Must be able to perform repetitive hand/wrist/arm movements.

- Average close/distance vision necessary in order to record data and operate equipment.

- Must be able to communicate effectively and be understood by others.

- Must be able to hear the various equipment in order to diagnose issues.

MINIMUM REQUIREMENTS

- Minimum of 3 years Instrumentation/ Electrical background within the oil and gas industry

- Minimum of 2 years of experience supervising or leading others in a professional environment

- Safe Land certified preferred

- Microsoft Suite experience preferred.

- High School diploma, or equivalent