Purity Gas Inc.

Field Service Administrator

LocationAncaster, ON
Job TypeFull-time

About This Job


COMPANY OVERVIEW

Purity Gas is a results-oriented team of professionals driven by passion for innovation, continuous improvement and collaboration. We disrupt the multi-billion-dollar nitrogen gas market with state-of-the-art technology that allows commercial & industrial gas users to reliably, safely and cost-effectively produce their own supply of gaseous nitrogen in-house and on-demand, for a fraction of the cost of buying nitrogen from third-party gas suppliers.

Our cutting-edge NITROCENTER® solutions offer a compelling value proposition to industrial and commercial nitrogen gas users, primarily through the capability to produce nitrogen gas on demand, often at a staggering 90% cost reduction compared to conventional bulk nitrogen gas delivery methods. However, the advantages extend far beyond financial savings. Our nitrogen generation technology prioritizes environmental sustainability by minimizing energy consumption during production and eliminating the necessity for nitrogen gas transportation via traditional means, such as transport trucks. This approach not only reduces carbon footprint but also enhances operational efficiency, aligning with our commitment to responsible and sustainable operations.

At Purity Gas, our culture is defined by collaboration, motivation, and adaptability, creating an environment that inspires both our team members and partners alike. We prioritize a work culture that not only fosters excitement but also remains responsive to the diverse needs of our clients, partners, and employees. Our greatest asset lies in our positive, goal-focused team, whose dedication drives us towards collective success, innovation, and growth.


Learn more at .


JOB SUMMARY

The Field Service Administrator is a detail-oriented professional responsible for providing administrative support to the Field Service team and ensuring efficient coordination of service activities. This role involves quoting service recommendations, managing preventive maintenance (PM) agreements, scheduling service jobs, and maintaining accurate service records. The Field Service Administrator will work closely with customers and internal teams to ensure seamless service execution and customer satisfaction. Strong communication and organizational skills are essential for success in this role.


RESPONSIBILITIES

Schedule and manage field service appointments with customers.
Process new customer sales orders; data entry into software and accounting systems, sending order acknowledgements to customers
Provide updates on service schedules and respond to customer inquiries.
Assist with remote troubleshooting and customer service requests.
Prepare and send service quotes for repairs, maintenance, and installations.
Manage preventive maintenance agreements, including renewals and new contracts.
Track and manage service requests, ensuring timely and efficient resolution.
Create and maintain accurate records in the CRM system (assets, jobs, quotes, etc.).
Support field service technicians with parts, equipment, and administrative tasks.
Monitor service metrics and report job status updates to management.
Attend training sessions to stay updated on service processes and company offerings.
Assist with special projects and strategic initiatives as assigned.


SKILLS & QUALIFICATIONS

Bachelor’s degree or college diploma preferred.
Certified Maintenance and Reliability Professional (CMRP) is an asset.
Minimum of 3 years of experience in service coordination, technical support, or customer service.
Previous experience in the compressed gas industry or a related field is an asset.
Strong customer service skills with the ability to communicate technical information effectively.
Experience in preparing service quotes, contracts, and related documentation.
Proficient in CRM and service management software.
Excellent organizational and multitasking abilities.
Strong attention to detail and accuracy in record-keeping.
Proficient in Google Workspace and CRM software (Salesforce an asset)
Fluent in English (written and oral).
Being Fluent in French (written and oral) is an asset
Able to travel to the United States if required.


WORK CONDITIONS

Regular full-time hours (37.5 hours per week), 5 days per week.
The workplace location is the Purity Gas head office.


KEY JOB CONTACTS

Field Service Team
Operations Team
Customers

Purity Gas thanks all applicants who express an interest in the job opportunity but will only contact applicants who are selected for an interview. Purity Gas’ hiring practices are aligned with human rights laws, which guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of race, colour, creed/religion, gender, sexual orientation, marital status, age, mental or physical disability.


Job Type: Full-time


Pay: $54,000.00-$60,000.00 per year


Additional pay:


Bonus pay


Benefits:

Casual dress
Company events
Dental care
Disability insurance
Discounted or free food
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Tuition reimbursement
Vision care
Wellness program


Schedule:


Monday to Friday


Application question(s):

Are you within driving distance of the Ancaster Office?


Experience:

Service coordination: 2 years (preferred)
General administrative: 2 years (preferred)
Technical support: 2 years (preferred)


Work Location: In person

Application deadline: 2025-05-01

Expected start date: 2025-05-19


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