ERP Program Manager

Role Overview

The ERP Program Manager will be responsible for overseeing the planning and implementation of the new ERP solution – Microsoft Dynamics 365 Finance & Operations (D365FO) and Customer Engagement (D365CE) – across the North America organization. The primary objective will be to ensure that the solution integrates seamlessly with our operating model, according to pre-defined success criteria. The role requires strong leadership, hands on approach and stakeholder and project management skills. Extensive experience with ERP systems & business processes in a large multi-company, multi-location and multi-currency setting and experience in the Architecture, Engineering and Construction industry.

Responsibilities

- Solution Implementation and Management

- Lead the end-to-end implementation of the solution at the different businesses in North America, ensuring timely delivery and alignment with business goals, according to pre-defined success criteria

- Hands on approach and attitude, taking ownership of problem, proactively looking for solutions given knowledge of D365FO while becoming an expert in our internal processes and requirements

- Oversee solution configuration and integration/interfacing with other applications and allows of efficient and scalable growth

- Develop and execute training programs to ensure end-users are proficient in using the new solution

- Manage data cleansing efforts to ensure data integrity and accuracy within the solution

- Coordinate and oversee user acceptance testing (UAT) to ensure the solution meets business requirements and user expectations

- Bridging the knowledge GAP between the third party implementation team, internal implementation team and Key and final users

- Facilitate issue resolution during UAT and ensure defects are logged, tracked, and resolved promptly

- Project Planning and Execution

- Develop detailed project plans, including scope, timelines, resource allocation, and budget management

- Coordinate with international cross-functional teams including finance, operations and IT to ensure successful project execution

- Monitor progress, identify potential risks, and implement mitigation strategies

- Stakeholder Management

- Serve as the primary point of contact for all matters related to the D365FO Implementation

- Mobilize cross functional teams and facilitate collaboration to achieve project objectives

- Continuously liaise with the Kiwa corporate team to ensure alignment with global standards, while suggesting potential enhancements

- Communicate project status, milestones, and challenges to senior management and other key stakeholders

- Prepare and contribute to Steering Committee meetings to review project progress and make key decisions

- Change Management

- Develop and execute change management strategies to ensure smooth adoption of the solution

- Plan training sessions and support end-users, ensuring they understand and effectively utilize the solution

- Address and resolve any issues or concerns related to the solution, jointly with the Corporate Kiwa solution team

Requirements

- Master’s degree from a recognized and accredited university

- 10+ years of experience in D365FO Implementation, with at least 5 years in a leadership role

- Proven experience within the professional services, testing, or compliance sector (i.e. Testing, Inspection, Certification (TIC), Engineering, Construction, etc.)

- Demonstrated experience working within a multinational corporate environment, including direct exposure to European business operations and practices.

- Proven track record of successfully leading ERP implementations within a large corporate environment as the customer / end-user

- Strong understanding of business processes and technology in large corporate settings

- Proficient in ERP systems (SAP, Microsoft Dynamics, etc.) and related technologies

- Demonstrated leadership, communication, and interpersonal skills

- Ability to maintain positive momentum in international and remote settings

- Ability to work effectively in a fast-paced, dynamic environment

- Ability to balance flexibility and decisiveness to accommodate changing project requirements

- Strong all-rounded communication skills (oral, writing, presenting)

About Kiwa

Kiwa North America is part of the Kiwa Group. The company was established in 1948 in the Netherlands and provides safety-related certification, testing, inspection, auditing, advising and training services to a wide range of clients, including manufacturers, service companies and consumers. Kiwa is a fast growing company and employs over 10.000 people in 35 countries. The total Revenue is around 1.3 billion Euro. Since 2021 Kiwa is part of the SHV Group. SHV is a Dutch family-owned multinational company with more than 60,000 employees and a turnover of euro 26 billion. www.shv.nl www.kiwa.com

Kiwa offers strong benefit package, including Health Insurance, 401k plan with company contribution, health and childcare spending/savings accounts, paid time off and more.