End User Analyst Sr

Technology Organization End User Analyst, II or Sr Job Summary

This role is for a Southern Company Technology Organization (TO) End User Analyst, II or Sr. It involves working with Southern Company Services and related companies to provide tech support, planning and consulting. The analyst will perform break/fix, deliver automated solutions, educate business partners on standard products, and coordinate projects. This position will support the Distribution Control Center (DCC) in Birmingham, Al, and is part of our Insider Threat Program.

Education

- A two-year degree in a technology-related field or equivalent military or work experience is required.

- A bachelor's degree in computer science, information technology, engineering, or a related technical field is preferred.

Major Responsibilities

- Provide onsite technical support focusing primarily on end-user devices (computers, printers, tablets, cellphones, radios, CISCO phones, video walls, conference rooms, etc.) and specialized systems M-F with 24/7 on-call support.

- Provide onsite technology support for the existing DCC.

- Collaborate with other TO personnel to provide support, including after-hours as needed, for storm-related and critical 24/7 business operations.

- Manage implementation of OS and system patches/updates to minimize impact on operations.

- Escort vendors on-site and ensure NERC/CIP compliance.

- Provide consulting, including technology needs assessments, potential solutions, and automation opportunities.

- Work with the business and other TO departments for incident and problem resolution.

- Identify opportunities to educate business partners on leveraging the use of technology more effectively.

- Provide project management, planning, coordination, and technical support during project implementations.

- Build relationships with key business partners and act as a liaison between the business and TO.

- Partner with fellow TO End User Analysts, TO Planning Analysts, Application Portfolio teams, and other TO groups to form a dedicated support team.

- Consult with business partners to ensure understanding of technology costs of TO products and services for budgeting and billing purposes.

- Provide technical support and consulting for employees at all levels, including executives.

- Aptitude to become a SME (Subject Matter Expert) for related technology tools and applications.

Knowledge, Skills And Abilities

- Proficient technical knowledge of office computing environments, including PC hardware, Microsoft Windows 11, Microsoft Office suite (Outlook, Word, Excel, PowerPoint, Teams, SharePoint), and their relevance in solving business problems.

- Ability to build strong relationships with business partners, vendors, and other TO organizations. Developed effective working relationships with all levels of employees.

- Customer service focused, able to meet commitments and deadlines. Demonstrated oral and written communication skills.

- Knowledge of existing and emerging information technologies.

- Ability to coordinate work across TO functions and share best practices within Southern Company for consistent TO operations.

- Understanding the business of partners and their local technical environment.

- Ability to manage small, local projects applying technology to business problems.

- Excellent troubleshooting, problem-solving, and analytical skills. Experience with PC hardware repair. Duties may include stooping, kneeling, crawling, and reaching to install/check computer installations and cabling. Ability to lift and move computer equipment up to 40 pounds.

- Minimum of 3 years related experience in technology hardware/software deployment, troubleshooting, and problem resolution.

- Working knowledge of electric utility industry is a plus.

Behavioral Attributes

- Behavior consistent with Southern’s values: Safety First, Trust, Superior Performance, and Total Commitment.

- Must be proactive, motivated, and self-directed.

- Proficient organizational skills and strong customer service orientation.

- Ability to manage multiple projects and tasks simultaneously.

- Must be able to build relationships with business partners and work effectively in a dispersed team environment.

- Provide specialized technical support as requested or needed.

- Seek opportunities to learn and transfer knowledge to others.

- Ability to prioritize work and complete assignments with some direction.

- Follows safe work practices.

Other Requirements

- Candidates must…

- be willing to work after regular business hours and on weekends, as required. Normal business hours are Monday through Friday.

- pass the North American Electric Reliability Corporation (NERC)/ Critical Infrastructure Protection (CIP) background check and meet/maintain related requirements.

- pass the Insider Threat Program (ITP) background check and meet/maintain related requirements.

About Southern Company

Southern Company (NYSE: SO ) is a leading energy provider serving 9 million customers across the Southeast and beyond through its family of companies. Providing clean, safe, reliable and affordable energy with excellent service is our mission. The company has electric operating companies in three states, natural gas distribution companies in four states, a competitive generation company, a leading distributed energy solutions provider with national capabilities, a fiber optics network and telecommunications services. Through an industry-leading commitment to innovation, resilience and sustainability, we are taking action to meet customers' and communities' needs while advancing our goal of net-zero greenhouse gas emissions by 2050. Our uncompromising values ensure we put the needs of those we serve at the center of everything we do and are the key to our sustained success. We are transforming energy into economic, environmental and social progress for tomorrow. Our corporate culture has been recognized by a variety of organizations, earning the company awards and recognitions that reflect Our Values and dedication to service. To learn more, visit www.southerncompany.com .

Southern Company invests in the well-being of its employees and their families through a comprehensive total rewards strategy that includes competitive base salary, annual incentive awards for eligible employees and health, welfare and retirement benefits designed to support physical, financial, and emotional/social well-being. This position may also be eligible for additional compensation, such as an incentive program, with the amount of any bonus/awards subject to the terms and conditions of the applicable incentive plan(s). A summary of the benefits offered for this position can be found here https://seo.nlx.org/southernco/pdf/SOCO-Benefits.pdf . Additional and specific details about total compensation and benefits will also be provided during the hiring process.

Southern Company is an equal opportunity employer where an applicant's qualifications are considered without regard to race, color, religion, sex, national origin, age, disability, veteran status, genetic information, sexual orientation, gender identity or expression, or any other basis prohibited by law.

Job Identification: 14856

Job Category: Information Technology

Job Schedule: Full time

Company: Southern Company Services