Employee Experience Consultant

Consumers Energy is Michigan’s largest energy provider, providing natural gas and/or electricity to 6.8 million of the state’s 10 million residents in all 68 Lower Peninsula counties. Consumers Energy knows job number one is to keep the lights on for customers. We are committed to delivering reliable, clean, and affordable energy to our customers 24/7.

Location: This is a hybrid (virtual/onsite) position with required onsite days on Monday, Tuesday and Thursday and may be assigned to any Consumers Energy Service Center located throughout Michigan's lower Peninsula. The selected candidate must be within a commutable distance or willing to relocate (relocation package is available for those that qualify).

General Summary of Job Responsibilities

The Employee Experience Consultant is responsible to provide internal stakeholders with design thinking processes and techniques to understand the end-to-end employee experience and design targeted solutions. The consultant influences and collaborates with P&C business partners involved in employee experience delivery. The consultant will utilize experience design methods and techniques, along with LEAN methodology, to assess, design, monitor and positively shape the employee experience in key lifecycle moments such as Recruiting & Onboarding, Development & Retention, Culture, Service Quality.

Essential Duties and Responsibilities

- Translate client team goals, priorities, and needs into productive application of design skills to deliver exceptional outcomes. Work at all levels of design - strategic through surface.

- Monitor and make visible to stakeholders and partners, through review of scoring tools i.e. empathy interviews, design thinking workshops, and other experience design tool, the experience quality within an assigned lifecycle or topic area, identify opportunities for improvement, and collaborate with stakeholders to prioritize and action plan

- Use a variety of communications, training, and modern/digital solutions to influence and support desired experiences.

- Leverage design thinking tools and methods to lead and facilitate sessions with the process owners to create improvement solutions together. Use those solutions, prototype, test, and operationalize improvement recommendations. Leverage the agile methodology to design and implement process recommendations quickly. Responsible for follow-up and check-in with the process owner to ensure the recommendation has achieved the desired result.

- Act as advisor to experience partners/stakeholders on how to best engage and motivate behaviors, attitudes, and perceptions that influence the employee experience process.

- Use data, research, and insights to inform decision-making related to experience improvements. Create and administer surveys that provide data from impacted co-workers on their experience. Use outside, external research and benchmarking to help create and inform experience improvements.

- Responsible for executing projects aimed at enhancing the overall employee experience. Lead initiatives that focus on improving workplace culture, employee engagement, and satisfaction. Manage the entire project lifecycle, from planning and development, implementation and evaluation.

- Other duties as assigned

Knowledge/Skills/Abilities

- Understanding of agile principles, LEAN methodology and design thinking

- Ability to work within a matrix organization structure

- Cultural sensitivity and adaptability, with the ability to move seamlessly across diverse business groups

- Project Management skills

- Proven ability to apply understanding of human behavior to influence, shape and deliver highly effective strategies.

- Ability to facilitate, coach and advise teams to drive consensus, brainstorm and/or to gather data.

- Ability to recognize and diagnose issues, work in teams, and leverage the resources of other related practices to address client challenges

- Ability to draw conclusions from data in a logical, systematic way

- Interpersonal skill and a track record of building relationships from Senior level stakeholders (C-level) to employee workgroups

Education/Experience

- Bachelor's degree in Business, I/O Psychology, Communications or related and 2+ years of experience in Human Resources or an employee or customer experience role. - [OR] Associate's degree in Business, I/O Psychology, Communications or related and 4+ years of experience in Human Resources or an employee or customer experience role. - [OR] high school diploma and 6+years of experience in Human Resources or an employee or customer experience role.

Why should you join our team?

At Consumers Energy, we offer more than just a place to work. We foster a culture that supports career development, growth, and stability, and we take pride in offering our co-workers excellent benefits and compensation packages. We are deliberately creating an inclusive culture that makes our diverse team of co-workers feel valued, supported, and empowered every day. We're a company made up of thousands of people, all with different stories to share and work to do, but we stand united in our company purpose: world class performance delivering hometown service.

What we offer:

- Competitive compensation packages

- Medical, Dental and Vision

- 401k with company match

- Paid parental leave

- Up to 13 paid Holidays

- Paid time off

- Educational Assistance Program

Diversity, Equity & Inclusion:

We, at CMS Energy, value Diversity, Equity, & Inclusion. It is part of our DNA. We treat our employees with respect, we treat each other fairly and we value the opinions of others. We are passionate about building and nurturing an environment where everyone feels included. We don’t discriminate. We seek to learn about each other and better understand our unique differences. Our uniqueness makes us authentic. We create safe spaces where everyone can be who they truly are. We invite difficult conversations and uncomfortable topics. We value diverse perspectives; this is what makes us great together. We harbor an inclusive environment where employees feel empowered to share their backgrounds, experiences, and ideas. Our Employee Resource Groups, Women in Energy (WE), Minority Advisory Panel (MAP), Pride Alliance of Consumers Energy (PACE), GENERGY, capABLE, Interfaith and Veterans Advisory Panel (VAP) are key enablers to living the values of our company culture: Caring, Empowered, Deliberate, Agility, and Ownership.

All qualified applicants will not be discriminated against and will receive consideration for employment without regard to protected veteran status, disability, race, color, religion, sex, age, sexual orientation, gender identity or national origin.

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