Director of Business Process & Organizational Excellence

Description

At Utilities One, we are driven by innovation, operational excellence, and a commitment to building the future of critical infrastructure. As a trusted turnkey solutions provider across telecom, power, water, renewable energy, and data center sectors, we deliver high-quality services that connect and empower communities. In addition to our core operations, we offer specialized consulting services that help our clients design, optimize, and execute complex infrastructure projects with confidence and precision. We believe our greatest strength is our people — a team of dedicated professionals who bring expertise, collaboration, and integrity to everything they do. Join us and become part of a growing organization where your contributions make a meaningful impact.

The Director of Business Process & Organizational Excellence plays a key role in strengthening the company’s operational foundation. This position leads the design, optimization, and documentation of company-wide processes to enhance efficiency, transparency, and scalability. Working directly with the CEO, the Director collaborates with department leaders to map existing workflows, identify gaps, establish standardized procedures, and ensure consistent adoption across all business units.

This is a strategic and highly hands-on role that requires a strong understanding of how the business functions. The ideal candidate will be comfortable challenging existing practices, driving continuous improvement, and converting complex operational structures into clear, practical, and sustainable processes.

Key Responsibilities

- Analyze existing workflows across all departments to identify gaps, inefficiencies, and improvement opportunities.

- Design and build new end-to-end operational processes that support company growth and strategic objectives.

- Document all processes through clear SOPs, process maps, and playbooks, ensuring accuracy and scalability.

- Develop and maintain a centralized system for storing and updating company-wide process documentation.

- Conduct interviews, workshops, and discovery sessions with department leaders and teams to gather operational insights.

- Standardize workflows across departments to ensure consistency, accountability, and cross-functional alignment.

- Implement process improvements using recognized frameworks and best practices for operational excellence.

- Establish KPIs, metrics, and monitoring systems to track process effectiveness and identify areas for continuous improvement.

- Lead the rollout and adoption of new processes, providing guidance, training, and support to all stakeholders.

- Perform periodic reviews and audits of existing processes to ensure ongoing relevance, compliance, and efficiency.

- Collaborate closely with the CEO and senior leadership to translate strategic goals into actionable, scalable processes.

- Partner with department heads to ensure process changes do not disrupt operations and are implemented smoothly.

- Identify risks, bottlenecks, and operational issues early and recommend practical solutions.

Skills, Knowledge and Expertise

- Proven experience in business process management, operations, or organizational development.

- Strong background in building SOPs, process mapping, and operational strategy.

- Hands-on experience with BPM tools (e.g., Lucidchart, Visio, Draw.io, Miro, Notion).

- Excellent analytical, communication, and documentation skills.

- Ability to work directly with senior leadership and influence cross-functional teams.

- Experience in fast-growing or multi-division companies is preferred.

Benefits

- Health Insurance plans; (health, dental, vision);

- Whole Life Insurance;

- 401k Plan;

- PTO/Paid Holidays;

- Great Work Environment;

- Career Advancement Opportunities.

About Utilities One

We specialize in delivering innovative solutions and exceptional services to meet the diverse needs of our clients. With a strong commitment to quality and customer satisfaction, we strive to exceed expectations and drive success in every project we undertake.