Desktop Engineer

ISO New England is the independent system operator responsible for ensuring the safe and reliable flow of electricity in our region and planning for the future of the electric grid. We are at the forefront of New England’s ongoing transition to clean energy.

In this position the ideal candidate will provide timely, professional, courteous and accurate end-user assistance for technical issues relating to desktop computing (specifically for the Control Room operators). They will ensure stability, integrity, and efficiency of these environments & they'll install, diagnose, repair, maintain, and upgrade corporate PC hardware, software and peripherals which will ensure optimal desktop and workstation computing performance. This individual will serve as 3rd level desktop support to the other department members & complete migrations, deployments, upgrade efforts. This includes but it is not limited to software packaging, software and operating system scripting/automation, desktop compliance/audit responsibilities and process improvement/efficiencies. They should provide mentoring and guidance to other team members of the IT Service Delivery group when possible. Lastly, compliance with regulatory policies is critical, this includes NERC CIP standards.

What we offer you:

- Hybrid work schedule with 2 days/week onsite

- Paid on-call rotation

- Relocation Assistance

- Base salary plus performance bonus program, professional development and tuition reimbursement, enhanced 401k and financial planning, wellness programs with onsite gym, onsite café with free coffee, flexible work hours, access to business networks & more, all in a stable and supportive work environment!

How you will make an impact:

- IT Service Desk Support: • Perform analysis, diagnosis, and resolution of complex desktop problems for end users, and recommend and implement corrective solutions • Deploy & manage system updates/upgrades across the desktop computing environments • Perform basic Administration of Virtual Computing environments & related systems (Citrix Virtual Apps & Desktop, VMWare vSphere, etc) • And more

- Vulnerability Patching & Compliance: • Provide patch/vulnerability management using industry leading software automation and packaging tools • Perform compliance tasks & associated documentation • Ensure compliance & security of corporate desktops computing environment as required by ISO policy and NERC CIP standards • And more

- Maintenance & Upgrade of Infrastructure Technologies: • Perform automated operating system installs and upgrades using corporate solutions and tools • Monitor and remediate as necessary the installation of fixes, enhancements, and upgrades of various supported systems • And more

- Project Execution: • Execute upon proof-of-concept (POC) activities • Assist in product selection & evaluation(s) • And more

What you need to be successful in this role:

- Bachelor’s Degree in Engineering, Computer Science, Information Systems, or equivalent education and experience

- 4+ years of relevant experience

- Customer focused mindset

- Hardware experience to include: board level, hard drives, video and network adapters, and disparate network configurations.

- NERC CIP regulation experience strongly desired along with Change Management concepts and procedures

- Software maintenance experience should include maintaining corporate policy compliance for: Microsoft Windows 11 / Microsoft 365. It should also include protecting layered products against vulnerabilities and planning and deploying desktop upgrade projects

- Enterprise Level Deployment Experience (Windows O/S Migration, Office Migrations, Software Deployment & Packaging via SCCM / Intune). Operating System creation/maintenance, Windows Deployment Services & Sysprep

- Experience with database technologies and how client applications interact with DBMS (Oracle/SQL Server) systems is a plus

- General knowledge of Active Directory / Entra (to include administration of group policy), Client DNS. WINS, a System Management Tool (e.g. Device42, Enterprise System Management Tools (Dynatrace, PRTG, Splunk, etc), and.

- Knowledge of VMware solutions, JIRA Service Management, Microsoft SCCM / Intune.

- Experience with Citrix Virtual Apps & Desktop as well as Windows Terminal Server 2019/2022 configuration & maintenance a plus.

This employer will not sponsor applicants for work visas for this position (ex: H-1B, F-1/CPT/OPT, O-1, E-3, TN, J, etc.).

#LI-HYBRID

This is a U.S. based role. If the successful candidate resides outside of the U.S., relocation will be required.

Equal Opportunity: We are proud to be an EEO employer. Applicants for employment are considered without regard to race, color, religion, creed, sex (including pregnancy, childbirth, and related medical conditions), gender identity or expression, sexual orientation, citizenship, national origin, age, ancestry, marital status, disability (including learning, mental, intellectual, and physical), service in the uniformed services, genetic information, or any other status protected by applicable law.

Drug Free Environment: We maintain a drug-free workplace and perform pre-employment substance abuse testing.