Customer Success Manager

Term: Permanent Full Time (with hybrid flexibility)

Application: Accepted only through the geoLOGIC Careers Centre

https://www.geologic.com/company/#careers

At geoLOGIC systems ltd. (“geoLOGIC”), we are a trusted data, software, and information solutions company committed to the Energy Industry. Every day, we provide our global customers with market-leading data, software, platforms, analytics, education, news, and insights that enable them to make vital decisions driving growth and efficiency. Based in Calgary, with offices in London (UK) and Houston (US) – as well as offshore facilities in India and Pakistan – we deliver critical data-driven intelligence ranging from surface and subsurface well/asset-level information & insights to corporate performance benchmarking data and A&D transaction data. This is an opportunity to join a rapidly growing and dynamic company in a fast-moving sector of the Energy Industry.

People make us successful. We’re driven by a team of individuals whose unique backgrounds and experience allow us to provide the best products and customer service on the market. Together, we’re transforming the energy intelligence landscape.

We're growing and looking to add a Customer Success Manager (CSM) to our team! In this role, you'll ensure the successful onboarding, migration, and long-term satisfaction of clients as they adopt our software and data solutions. As a key point of contact for our customers during and after implementation, the CSM provides a seamless transition and ongoing support to help them achieve maximum value from geoLOGIC’s products. This role is ideal for someone who thrives at the intersection of project management, customer service, and strategic relationship-building, and who excels in a dynamic, collaborative environment.

Key Responsibilities

- Fostering exceptional client experiences and building loyalty; acting as a client advocate to our solutions and providing immediate needs from the get-go.

- Support client retention efforts by ensuring each customer feels heard, supported, and valued. This includes facilitating additional training or check-ins as needed to maximize customer satisfaction and success with our products.

- Conduct regular check-ins with clients to address questions, provide guidance, and ensure they are satisfied with our products.

- Serve as a trusted advisor and advocate for the client internally – communicate client feedback, feature requests, and pain points to our Data, Development, Design, and QA teams to drive continuous product improvements.

- Assisting with end-to-end onboarding and migration projects for new clients, ensuring a smooth transition to our software and data solutions.

- Monitoring client health and usage, identifying risks early, and implementing proactive strategies to drive user adoption and retention.

- Act as the key point of contact during implementation, coordinating with internal teams and external stakeholders as needed.

- Maintain project plans, timelines, and deliverables to keep client onboarding on track.

- Monitor customer usage data and feedback to identify potential issues or user friction early.

- Proactively address customer issues and escalations with a sense of urgency and professionalism, ensuring timely resolution.

- Identify potential risks for customer churn (e.g., low engagement or unresolved concerns) and take proactive action to re-engage clients and resolve issues quickly.

Ready to Apply? Here’s what we’re looking for:

- 3+ years of experience in customer success, customer support, project management, or implementation roles. (SaaS experience with large enterprise clients is highly preferred.)

- Hands-on experience with CRM and project management tools (e.g., Salesforce, Wrike, Jira) to track client interactions and manage projects.

- Energy industry experience or exposure to oil & gas data/software is a plus, but not mandatory.

- Passion for customer success – you are people-centric and dedicated to creating positive experiences, always striving to meet or exceed client expectations.

- Excellent communication skills – articulate and able to convey information clearly and effectively to clients and internal stakeholders, both in writing and verbally.

- Strong project management abilities – you bring structure, process, and attention to detail to initiatives, effectively managing timelines and deliverables.

- Proven relationship-building skills – adept at developing rapport and trust with clients, and comfortable working with users at various levels of seniority.

- Active listening and empathy – able to truly hear client concerns and feedback, ensuring customers feel understood and gathering insights to improve their experience.

- Collaborative and adaptable – thrive in cross-functional teams and fast-changing environments, adjusting quickly to new challenges and client needs.

- High standard of professionalism, honesty, and integrity – you believe in doing the right thing for our clients and the Company, building trust through every interaction.

- Strong work ethic and self-motivation – a self-starter who takes initiative and can operate independently when needed, while also knowing when to leverage team resources.