Supervisor, Customer Service

IGNITE your career with New Mexico Gas Company!

By joining the NMGC family, you can count on a safety-focused work environment, competitive pay and benefits and opportunities for training and personalized development to ignite your career. We embrace diversity and the inclusion of all; our difference, unique perspectives and talents are our strengths and integral to the success of our company.

New Mexico Gas Company is a member of the Emera family of energy companies which also includes Tampa Electric, TECO and Peoples Gas.

This job posting is a summary of the job description. To request the full job description, please email nmgccar@tecoenergy.com.

Supervisor, Customer Service

City: Albuquerque

State: NM

This position will be open to internal and external applicants and will close on Thursday, August 28, 2025.

This position pays between $78,640.00 to $98,300.00 and is based on skills, experience and education of the successful candidate.

About This Opportunity

Are you a dynamic leader with a passion for delivering exceptional customer experiences? We’re looking for a Supervisor, Customer Service to lead a high-performing team that supports critical functions including our walk-in payment centers, credit, collections, billing, and payments. In this role, you’ll be the driving force behind service excellence—working closely with Field Operations, IT, and our Call Center to ensure seamless coordination and top-tier performance. You’ll serve as a key point of contact for service level compliance and performance standard guarantees, helping us meet and exceed customer expectations every day.Join us and make a meaningful impact in how we serve our customers and communities.

Primary Duties and Responsibilities

- Supervises credit, collections, billing, payment, and meter reading teams to accomplish business unit goals.

- Coordinates the administration of day-to-day credit, collection, billing, payment, and meter reading activities, including customer inquiries and complaints.

- Ensures customer requests are completed in timely manner. Compiles monthly reports, audits follow through on requests and provides management updates as needed on specific cases.

- Ensures identity theft and fraud activity in compliance with the Federal Red Flag Rule is followed.

- Ensures special needs programs for customers are followed in accordance with PRC rules and regulations.

- Administers the implementation of company and departmental policies, procedures, and work standards, and coordinates and facilitates the training of new processes and technology.

- Provides resource management and effective staff selection, through the use of supervision and performance development training, timely and effective coaching.

- Participates as subject matter expert on special projects and committee assignments as needed.

Successful Candidate Must Have:

- A High School diploma or equivalent.

- A valid driver’s license with an acceptable driving record

- 4 years of related customer service or billing experience

- 2 years of supervisory or leadership experience

- Preferences:Bachelor’s degree and/or Supervisory Training Certification; 6 years of direct experience in customer service and supervisory/leadership experience. Experience with remittance.

Working Conditions

Office environment. Ability to sit up to 2/3 of the time and to stand, walk, and stoop up to 1/3 of the time. Good vision and ability to adjust focus is required. Manual dexterity is required. Must occasionally lift and/or move up to 10 pounds. Must be able to travel to meetings and conferences outside of the service area, and work extended hours and weekends as required.