Customer Service Specialist - HVAC Schedule Coordinator

Customer Service Specialist - HVAC Schedule Coordinator | $25.00 - $32.00 per hour

Position Overview: This role serves as the first point of contact for our valued customers and plays a key role in delivering exceptional customer service.

All Seasons Inc. Tacoma WA,

We are a family-owned and operated HVAC company proudly serving Tacoma and the surrounding area with expert heating, air conditioning, indoor quality solutions, and electrical services, offering industry-leading Carrier products with the most advanced technology. Our team has 25 + years of experience in the design, installation and repair of residential and commercial heating and AC.

Benefits:

- Medical 75% employer paid

- IRA with 3% match

- 80 hours of PTO accrued

- 6 Paid holidays

- Company uniform/phone

Job Position: Customer Service Specialist - HVAC Schedule Coordinator

Compensation: $25.00 - $32.00 per hour, depending on experience + Spiffs

Work Hours: 8:00am to 5:00pm, Monday through Friday, with occasional overtime

What you will be doing:

- Working in an office and warehouse setting

- Answering Incoming calls

- Scheduling annual maintenance calls

- Scheduling sales appointments

- Dispatching technicians

- Date entry for parts ordering and updating customer database information

- Inventory controlputting away parts shipments

- Receiving materials and checking serial numbers

- Supporting field techs by occasionally delivering parts

- Must be able to climb on ladder

- Casual work environment, jeans, and closed-toe shoes

Qualifications:

- 3 + years related experience in an office setting of customer service, dispatching, schedule coordinating, or combination of experience and education

- Stellar customer service skills

- Data entry, filing, and other general office duties

- Experience with MS Outlook, MS Office Suite, specifically Word, and Excel

- CRM Data base experience

- Strong organizational skills and high attention to detail

- High school Diploma or equivalent

- Valid driver's license and insurable driving record

Learn more about us: www.wantheat.com