CUSTOMER SERVICE REPRESENTATIVE - BANGOR

JOB TITLE:CUSTOMER SERVICE REPRESENTATIVE - BANGOR

LOCATION:BANGOR

REPORTS TO:CUSTOMER CONTACT CENTER SUPERVISOR

POSITION STATUS:NON-EXEMPT, BARGAINING UNIT, FULL TIME

Be a part of the team that is transforming the power industry of northern and eastern Maine.

Versant Power is building on our 100-year history of delivering efficient, safe and reliable electricity service to customers in northern and eastern Maine. We never lose sight of safety, quality, integrity and innovation.

We are committed to our dedicated people, who inspire us every day to deliver something more powerful than power alone.

POSITION OVERVIEW:

Versant Power is seeking Customer Service Representatives who share our commitment to serving customers. As part of our team, reporting to a Customer Contact Center Supervisor, you will be an integral part of delivering a safe, professional, quality-oriented customer experience. Customer Service Representatives are the first point of contact for our customers and strive to complete requests and resolve issues professionally and efficiently. Responsibilities include establishing and discontinuing accounts, responding to account inquiries, initiating service orders, investigating billing questions, setting payment arrangements on overdue accounts, and researching complaints and other account inquiries through collaboration with departments throughout the Company.

JOB RESPONSIBILITIES:

QUALIFICATIONS:

PERSONAL QUALITIES:

NOTES:

WORKING SCHEDULE:

FULL TIME: 40 Hours per week. Extra hours may be required.

RATE OF PAY:

Hourly pay will be per the union contract.

OTHER EMPLOYMENT TERMS/CONDITIONS:

After thirty days of employment, elect to enroll as a member of or elect to pay the fair share fee to IBEW Local 1837 with payment of weekly union dues through payroll deduction.

IMPORTANT APPLICATION INFORMATION:

If you are interested in learning more please apply by submitting an application The application deadline is on or before 6/24/2025.

This job description is subject to change at any time.

Versant Power is a tobacco-free, drug-free and fragrance-free workplace.

Versant Power is an Equal Opportunity Employer.

Posted: 6/19/2025