Customer Service Manager (Steam Turbine / Generator)

Job Description Summary

GE Vernova (NYSE: GEV) Addressing the climate crisis is an urgent global priority and we take our responsibility seriously. That is our singular mission at GE Vernova: continuing to electrify the world while simultaneously working to help decarbonize it.

If we want our energy future to be different…we must be different.

Our mission is embedded in our name. We retain our treasured legacy, “GE,” in our name as an enduring and hard-earned badge of quality and ingenuity. “Ver” / “verde” signal Earth’s verdant and lush ecosystems. “Nova,” from the Latin “novus,” nods to a new, innovative era of lower carbon energy that GE Vernova will help deliver.

Together, we have The Energy to Change the World. Learn more at www.gevernova.com

As a Customer Service Manager (CSM) in the GE Vernova Steam Power Americas Nuclear North Region, this role is a critical P&L (Profit & Loss) owner directly engaging with internal and external customers and delivering safe, quality, on time, profitable outage execution on both GE Vernova’s nuclear installed base of steam turbines, generators, and balance-of-plant components as well as on Other OEM (Original Equipment Manufacturer) equipment. This demanding role will require you to function effectively in a broad and matrixed environment.

Job Description Roles and Responsibilities

- Be an uncompromising advocate for the importance of thinking and working with Safety and Quality.

- Meaningfully engage and incorporate Lean principles to continuously improving safety, quality, productivity, and profitability.

- Be the single point of contact to the nuclear customers in your portfolio – geographic North, USA

- Be responsible for your customer portfolio financial deliverables - P&L (Profit & Loss) and profitable growth.

- Establish and maintain multiple customer contacts to provide on-going emergent and strategic support – both technical and commercial - to your portfolio of customers.

- Be responsible for working closely with the commercial and sales teams to contribute to proposal content, for coordinating outage scope planning and successful execution, including: pre-outage safety emphasis, roles and responsibilities clarity; timely, accurate, and complete cost estimations; management of outage services, parts, and repairs; closeout oversight, including final report timely submittal; financial invoicing coordination, customer negotiations on extra work where applicable.

- Interface with and coordinate the efforts of various internal stakeholders such as engineering, finance, sales, sourcing, affiliates, risk, parts, and repairs to achieve identified deliverables.

- Be responsible for working with Sales and Commercial counterparts – and your customers - to establish clear work scope, pricing, division of responsibilities, plus drive identification and profitable capture of emergent work.

- Oversee both planned and emergent outages, extra work, and Job Cost Estimator (JCE) proposals for assigned customers.

- Negotiate applicable contracts and concessions as they arise balancing maximum benefits/satisfaction for the customer with minimal acceptable financial impact to our business.

- Be responsible for driving excellence across: EHS (Environmental Health & Safety), Quality, Schedule, Productivity, and Cost at your customer sites

- Exemplify creative problem-solving to result in mutual customer and company benefit; proactively see issues and consider solution possibilities collaboratively with the customer.

Required Qualifications

- Bachelor’s Degree from an accredited University or College with 8+ years of experience in a customer facing role within the power generation industry; or a High School Diploma / GED with 10+ years of relevant experience.

- Willingness and ability to travel 50% to 70% of the time to customer sites, often with little notice, in order to maintain site physical presence and interaction with customer team during outages as well as in non-outage time.

- Willingness and ability to respond to customer issues regardless of day and time.

- The ability to obtain and maintain unescorted access at a nuclear facility

Desired Characteristics

- Bachelor’s Degree in STEM (Science, Technology, Engineering, Math) preferred.

- Field Engineer or comparable experience in turbine and generator maintenance and/or installation.

- Knowledge & experience within the nuclear power environment / nuclear plant operations.

- Knowledge of steam turbine and generator design, operations, and maintenance.

- Experience planning and successfully executing outages.

- Strong background with Contracts and Service Agreements.

- Strong quality background with Lean and/or Black Belt certification, Kaizen / Hoshin Kanri / Value Stream Mapping familiarity.

- Strong leadership, financial, and commercial skills including familiarity with / ability to quickly learn P6, RPDM, MSOffice, Excel, and other software packages.

- Team leader in a changing and matrixed environment.

- Demonstrated strong communication & organizational skills.

- Experience establishing credibility; developing and maintaining relationships with challenging internal and external customers.

The salary range for this position is $119,600 to $199,400 USD Annual. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. In addition, this position is eligible for a 15% performance bonus.

- The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas.

Healthcare benefits include medical, dental, vision, and prescription drug coverage; access to a Health Coach, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services. Retirement benefits include the GE Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and planning consultants. Other benefits include tuition assistance, adoption assistance, paid parental leave, disability insurance, life insurance, and paid time-off for vacation or illness.

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

This posting will close September 23 2025

Additional Information

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:

No

- This is a remote position

Application Deadline: September 24, 2025