Fulkrum

Customer Portfolio Manager - Renewable Energy

LocationTexas, United States
Job Typefull_time

About This Job

We have a renewable energy

client seeking to hire a

Customer Portfolio Manager

to join their team

remotely

. In this role, you will lead and manage cross-company teams to drive timely execution of warranty claims, oversee service project management, and ensure compliance with contractual requirements while supporting customer success.

Industry:

Renewable Energy

Work location:

Remote

Workplace:

100% remote

Work Schedule:

Monday-Friday / Full-time

Work type:

Direct Hire

Travel:

10-20%

Benefits:

Competitive benefits package and employee programs

Visa Sponsorship:

Not available / Candidates must be authorized to work in the US without any sponsorship or visa


Key Responsibilities:

Own and manage customer relationships for operating assets and accounts in PV and BESS.

Establish and maintain a robust customer escalation program to ensure quick responses to warranty claims.
Engage with internal teams to validate all warranty claims and coordinate corrective actions.
Lead cross-company teams to execute service-related scopes, ensuring efficient claims processing and out-of-warranty cost recovery.
Communicate directly with customers, providing updates and validating expectations.
Coordinate with execution teams and supply chain to meet contractual obligations.


Qualifications:

Bachelor’s degree in Engineering, Project Management, Contract Management, Supply Chain, or a related field.
Minimum 3 years of experience in energy storage systems.
At least 2 years of experience in project management within industries such as global OEM, energy storage, battery manufacturing, or system integration.
Knowledge of electrical systems installation, construction, and labor estimation.
Strong problem-solving, decision-making, and analytical skills in customer service.
Excellent written and verbal communication skills.
Experience with site construction, electrical safety, and HSE practices.
Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
Previous project management experience in renewables, power generation, or aftermarket equipment delivery.

This is an exciting opportunity for professionals looking to drive customer success in the renewable energy sector!

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