Customer Field Operations Technician I or II - Goldsboro, NC

Important Application Submission Information

In order to ensure your application is successfully received before the job posting expires, please submit your application by 11:59 PM on Sunday, October 26, 2025

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Build an exciting, rewarding career with us – help us make a difference for millions of people every day. Consider joining the Duke Energy team, where you'll find a friendly work environment, opportunities for growth and development, recognition for your work, and competitive pay and benefits.

NOTES:

- Selected candidate must reside in Johnston County or within 10 minutes to the county line.

- Weekend and evening work as required and is subject to overtime and some rotating shifts.

This position is responsible for performing all duties associated with and related to the safe, efficient and cost-effective maintenance of natural gas facilities and appurtenances as they relate to natural gas systems per 49CFR Part 192 and Piedmont Natural Gas policies and procedures.

This position performs a variety of activities associated with service installation and maintenance and unregulated activities. Specific duties include, but not limited to: utilization of computers and computer order / record keeping systems, working service orders associated with current required operator qualifications.

Responsibilities & Duties:

- Perform meter turn-ons and turn-offs

- Delivers disconnect notifications to customers

- Read customer meters

- Install meters and meter sets, may include industrial meters

- Light pilots, test and inspect appliances and gas equipment to ensure proper operation

- Perform farm tap maintenance

- Remove meters

- Respond to high bill requests by performing dial tests, appliance and filter checks

- Meet with customers regarding line relocates

- Change out meters related to the sample testing program

- Repair water heaters, appliances, etc. (Install if licensed)

- Monitor for meter tampering; ensure meters are securely installed

- Monitor atmospheric corrosion and paint as needed

- Locate gas lines

- Inspect/maintain farm tap stations

- First Responder to emergency/leak calls; evaluate and grade leaks

- Assist in training service apprentices

- Assist O&M group with line repairs

- May performs leak surveys

- Assist other departments as needed

- Clear pipelines

- Repair/install temporary clamps on steel risers

- Repair damaged ½” and ¾” plastic services

- Bar test to evaluate and grade underground gas leaks

- Prepare unregulated estimates and maintain computer record keeping

- Perform other duties as assigned

Basic/Required Qualifications:

- High school diploma or GED.

Desired Qualifications:

- Possess and maintain a valid driver’s license

- Basic computer knowledge working in a Windows environment

- Demonstrated mechanical aptitude

- Two-year degree and or Technical Certifications

- Possess a minimum of one: Plumbing License (P1 or P2), Fuel Piping License/Journeyman, HVAC License, Electrical License (Limited or Full). Must be willing to use license(s) for Piedmont Natural Gas Business purposes

- Experience in Customer Service

- Demonstrated effective communication (verbal and written) and interpersonal skills

- Safety awareness

Physical Requirements:

- Must work outdoors in adverse weather conditions; flexible work schedule; lifting up to 75 lbs.; frequent bending, stooping, standing, crawling, digging, climbing; works on uneven terrain, many times with heavy vegetation; manual dexterity (hand/eye coordination); keen eyesight; good hearing; good sense of smell; comes in frequent contact with insects and animals.

Specific Requirements:

- Field Mobility Classification - Work will be performed in various field locations, as needed, after the onboarding period. However, field employees are required to live within a reasonable daily commute to their assigned work location.

- This position contains a weight restriction of 275 pounds as an essential function of the job. The purpose of this restriction is to ensure that all weight-rated equipment is used in an appropriate and safe manner within maximum allowed weight loading.

- Perform on call duty as scheduled/assigned

- Weekend and evening work as required and is subject to overtime and some rotating shifts. Must reside in Resource Center service area; some Resource Centers may require residing in certain counties within the Resource Centers.

#LI-AB2

Travel Requirements

5-15%

Relocation Assistance Provided (as applicable)

No

Represented/Union Position

No

Visa Sponsored Position

No

Please note that in order to be considered for this position, you must possess all of the basic/required qualifications.

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