Customer Experience Representative (12-month Contract)

Elexicon Energy is the fourth-largest municipally owned electricity distributor in Ontario. Our mission is to provide our customers with reliable, affordable energy services and to continuously improve to meet their needs, while ensuring the needs of our shareholders are met through sustainable growth.

At Elexicon Energy we believe in living and leading our values through our daily actions. Our people are passionate about what they do and are engaged in day-to-day operations, projects and initiatives to support Our Why of empowering the communities we serve and helping customers create the possibilities that energize their future. This is an exciting time to join our growing team as we develop the strategies and plans to support a new brand and vision for customer centricity and operational excellence!

- Maintaining a positive, empathetic, and professional attitude toward customers at all times

- Provide comprehensive customer experience through various contact channels to ensure one stop resolution

- Respond promptly to customer inquiries and provide exceptional customer experience

- Acknowledge and provide appropriate resolution to customer complaints, and work with supervisor as needed to attain optimal resolution

- Document records of customer interactions, accounts, and other activities

- Execute Credit and Collection functions in a timely and respectful manner

- Perform Billing and Retailer Relations functions in a proficient manner and ensures accurate bills are issued

- Perform duties in accordance with all policies, procedures and government regulations

- Maintain key performance indicators to support organizational goals that relate to optimal customer experience

- Coordinate and schedule the work activities of Customer Experience field staff and partners

- Generate, review, and analyze reports to support business operations

- Communicate and coordinate with colleagues and partners as needed

- Provide feedback on the effectiveness of Customer Experience processes

- Work effectively as a team to learn and support colleagues

- Other duties as assigned

Key Skills & Qualifications

- Strong organizational skills and ability to multitask and prioritize in a fast-paced environment

- Professionalism, strong work ethics, confidentiality and teamwork

- Ability to work with minimal supervision, demonstrate sound judgement, critically analyze, and resolve problems

- Ability to deal effectively with customers in a variety of interactions

- Adaptable quick learner

Minimum Requirements

- High School diploma or equivalent

- 1 to 2 years relevant experience

- Demonstrated proficiency with MS Office software suite, and the ability to learn new software as required

Our Commitment To Diversity, Equity, Inclusion And Belonging

Elexicon Energy embraces and celebrates our collective diversity. We are committed to fostering an inclusive, diverse and equitable workplace built on respect, support and collaboration.

Elexicon Energy is an equal opportunity employer. We value an inclusive and supportive workplace which truly reflects the diversity of the communities we serve. We welcome all individuals to apply and do not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, disability, age, Indigenous/Métis status, or other legally protected status.

In accordance with the Ontario Human Rights Code and Accessibility for Ontarians with Disabilities Act, 2005, accommodation is available upon request at any point during the recruitment process. If you require accommodation please email us at HR@elexiconenergy.com and we will work to meet your needs.