Hydro One

Customer Applications Engineer

LocationToronto, Ontario
Job TypeFull-time

About This Job


Job Title : Customer Applications Engineer

Location : C09 - Richview TS - 65 Kelfield Street, Rexdale, ON M9W 5A3


Company :Acronym Solutions

Acronym is a full-service information and communications technology company that provides a range of scalable and secure solutions. With more than 20 years’ experience managing the communications system that enables Ontario’s electrical grid, Acronym is uniquely positioned to understand the mission-critical needs of any business. We deliver innovative and reliable services that respond to the changing demands of businesses and support rapid growth and digital transformation.

It’s an exciting time to join the team at Acronym Solutions!


General Responsibilites

Develop proposals for the delivery of advanced telecommunications services, based on requests from external customers.
Negotiate service level agreements, monitor the service delivery and initiate action to ensure service levels are maintained. Develop and provide service pricing recommendations and ensure that service revenue targets are met. Develop and provide associated service plans.
Maintain information on existing service offerings, projects and initiatives associated with assigned telecommunications services. Identify and sponsor service offering opportunities, reviewing technical proposals and developing business cases, as appropriate.
Act as a general contractor in projects required for the provision of these services.
Provide assistance to external customers by sufficiently defining their requirements and identifying the appropriate solution and present information to customers on service offerings, standards, policies, procedures and strategies, in collaboration with customer representatives. Participate in sales initiatives and campaigns promoting customer awareness of telecommunications services.
Provide proposals and solutions directly to customers, by defining their requirements and identifying the appropriate solutions for house accounts and for internal customers. Provide information to customers on service offerings, standards, policies, procedures and strategies.
Act upon and resolve customer complaints and suggestions pertaining to the delivery of services.
Coordinate multi-disciplinary teams in conjunction with other teams in the Company to develop, implement and deliver solutions and services for customers.
Perform other duties as required.


Selection Criteria

Bachors Degree
Knowledge of computer science and methodologies to perform analysis and design criteria for telecommunications and information management systems.
Require a knowledge of engineering and computer applications of telecommunications equipment, digital computers, advanced software systems and data base management systems.
Requires a knowledge of computer logic communications, network protocols and data structures related to diverse telecommunications systems.
Good knowledge of English to communicate effectively with internal and external contacts.
Requires experience in all aspects of telecommunications and information management, in a telecommunications carrier environment.
Technical experience with hardware, software and telecommunications network capabilities and operational aspects of the business.
Understanding of the components of telecommunications and information management systems.
Extensive business experience with the application of telecommunications and information management methods to a large and diverse customer population.
Experience in a marketing and problem solving role with users, a thorough understanding of the Company's organizational structure and the specific requirements and service demands of the various organizations.
A period of over 8 years and up to and including 10 years is considered necessary to gain this experience.

At Acronym we understand that the success and strength of our business rests with our people. When we develop their skills, we are investing in both their success and ours. To secure the best talent, we seek to create a workforce that reflects the diverse populations of the communities where we live and work and to create a culture based on safety, innovation and inclusiveness.

We are honoured to be recognized by Forbes in its list of Canada’s Best Employers for 2025.

Thank you for considering a career with Acronym, we welcome applications from all qualified candidates. If you are having difficulty using our online application system and you need an accommodation due to a disability, please email careers@hydroone.com. Acronym will provide reasonable accommodation for qualified individuals with disabilities in the job application process.

Please note this email is only for accommodation requests. Resumes sent to this email address will not be considered.


Deadline: May 20, 2025

In the event you are experiencing difficulties applying to this job please consult our help page here .

We thank all applicants for their interest in a career at Acronym Solutions; however, only those candidates who are selected for an interview will be contacted.

Similar Jobs

company-logo

Customer Applications Engineer

Hydro One
Job TypeFull-time
 
Toronto, Ontario
about 16 hours ago
company-logo

Sales & Application Engineer

Measurement Control Systems
Job TypeFull-time
 
Irvine, CA
9 days ago
company-logo

Application Engineer

Sandvik
Job TypeFull-time
 
Hebron, KY
14 days ago
company-logo

Application Engineer

Siemens Energy
Job TypeFull-time
 
Richland, MS
30 days ago
company-logo

Customer Technical Support Engineer

Siemens Energy
Job TypeFull-time
 
Olean, NY
15 days ago
company-logo

Customer Technical Support Engineer

Siemens Energy
Job TypeFull-time
 
Hamilton Township, NJ
15 days ago
company-logo

Application Engineer/Design

MacLean Power Systems
Job TypeFull-time
 
Fort Mill, SC
20 days ago
company-logo

Application Engineer/Design

MacLean Power Systems
Job TypeFull-time
 
Fort Mill, SC
21 days ago
company-logo

Principal Customer Solutions Engineer

Westinghouse Electric Company
Job TypeFull-time
 
Cranberry Township, PA
1 day ago
company-logo

Principal Customer Solutions Engineer

Westinghouse Electric Company, LLC
 
Cranberry Township, PA
1 day ago
company-logo

Customer Quality Engineer

Hitachi Energy
Job TypeFull-time
 
Richland, MS
25 days ago
company-logo

Software Application Engineer

Guidant Measurement
Job TypeFull-time
 
Lenexa, KS
26 days ago
company-logo

Customer Engineering Representative Progression

Tampa Electric Company
 
Tampa, FL
30 days ago
company-logo

Customer Engineering Representative Progression

Tampa Electric
Job TypeContract
 
Tampa, FL
30 days ago
company-logo

Application Engineer I

Regal Rexnord
Job TypeFull-time
 
Fort Wayne, IN
21 days ago
company-logo

Customer Experience Specialist

Bonnell Aluminum
Job TypeFull-time
 
Newnan, GA
26 days ago
company-logo

Customer Solutions Specialist

Linde Gas
Job TypeFull-time
Salary
$39520 - $49920
Pittsburg, CA
27 days ago
company-logo

Customer Experience Specialist

Anthony Plumbing, Heating, Cooling, and Electric
Job TypeFull-time
Salary
$39520 - $41600
Lenexa, KS
28 days ago
company-logo

Unit Applications Engineer

ExxonMobil
 
Baytown, TX
22 days ago
company-logo

Applications Specialist

DNOW
Job TypeFull-time
 
San Antonio, TX
30 days ago

Trending Jobs

company-logo

Nuclear Technical Intern - Mid Atlantic

Constellation
Job TypeInternship
 
Lusby, MD
29 days ago
company-logo

Apprentice Lineman

Brink Constructors, Inc.
Job TypeFull-time
 
Rapid City, SD
28 days ago
company-logo

Deckhand (Houston)

John W. Stone Oil Distributor, LLC
 
Houston, TX
29 days ago
company-logo

Electrical Engineer

Dudley Staffing
Job TypeFull-time
Salary
$55 - $75
Canonsburg, Pennsylvania
3 months ago
company-logo

Attorney

Toeppich & Associates
Job TypeFull-time
 
Houston, Texas
about 1 year ago
company-logo

Accounts Payable Clerk

Job TypeFull-time
Salary
$65000 - $65000
Dallas, Texas
about 23 hours ago
company-logo

Apprentice Lineman I

San Patricio Electric Cooperative, Inc.
Job TypeFull-time
 
Sinton, TX
13 days ago
company-logo

Director, Financial Planning & Analysis - Energy (Enterprise)

Pilot Thomas Logistics
Job TypeFull-time
 
Grapevine, TX
29 days ago
company-logo

Associate Attorney

Buffalo Biodiesel Inc.
Job TypeFull-time
 
Buffalo, NY
12 days ago
company-logo

Sr. Polymer Scientist

ExxonMobil
Job TypeFull-time
 
Baytown, TX
27 days ago
company-logo

Solar Electrician

MN8 Energy
Job TypeFull-time
 
California, United States
27 days ago
company-logo

Quality Engineer

Jedco Inc.
Job TypeFull-time
 
Grand Rapids, MI
23 days ago
company-logo

Gas Foreman

Peak Utility Services Group
Job TypeFull-time
 
Lawton, OK
28 days ago
company-logo

Oil and Gas Land and Title Analyst - SAM Associate II

Bank of America
Job TypeFull-time
 
Dallas, Texas
22 days ago
company-logo

contract landman

HPS Oil & Gas Properties
Job TypeFull-time
 
Lafayette, Louisiana
2 months ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Langley, BC
26 days ago
company-logo

Finishing Helper Entry Level- Dayshift

Bonnell Aluminum
Salary
$41600 - $41600
Carthage, TN
23 days ago
company-logo

Senior Investigator

Dominion Energy
Job TypeFull-time
 
Norfolk, VA
29 days ago
company-logo

Meter Technician

ONEOK
Job TypeFull-time
 
Odessa, TX
29 days ago
SD

Service Manager

Supertech Diesel Truck Specialists
Job TypeFull-time
 
Nanaimo, BC
26 days ago