Customer Account Specialist

Company Description

Heritage Petroleum, LLC, headquartered in Evansville, Indiana, is a trusted provider specializing in the sale and distribution of wholesale fuels and premium lubricants from brands like Shell, Phillips 66, and Citgo. With a skilled team, Heritage supports various commercial, industrial, trucking, and agricultural sectors. The company places emphasis on creating tailored fuel management programs to meet customers' financial goals, including fixed price contracts. Guided by a commitment to forming professional, long-lasting partnerships, Heritage focuses on providing exceptional integrated fuel management solutions, products, and services.

Role Description

This is a full-time, on-site role based in Evansville, IN, for a Customer Account Specialist. The role will entail overseeing customer accounts, ensuring satisfaction, and addressing inquiries and support requests. Day-to-day responsibilities include handling customer issues, maintaining professional communication, analyzing customer needs, and delivering efficient solutions. The Customer Account Specialist will collaborate with internal teams to maintain exemplary customer service and foster strong client relationships.

Qualifications

- Strong Customer Service, Customer Support, and Customer Satisfaction skills, with a passion for meeting and exceeding customer needs.

- Proven Analytical Skills, with the ability to assess customer requirements and develop innovative solutions.

- Excellent Communication skills, both verbal and written, to interact effectively with customers and team members.

- A proactive attitude and demonstrated problem-solving abilities to handle customer issues efficiently.

- Experience in the fuel, lubricants, or related industries is a plus.

- Proficiency in using CRM software and other customer management systems is beneficial.

- Bachelor’s degree in Business Administration, Marketing, or a related field is preferred.