Account Analyst

Overview:

Who We Are

As the nation's largest producer of clean, carbon-free energy, Constellation is focused on our purpose: accelerating the transition to a carbon-free future. We have been the leader in clean energy production for more than a decade, and we are cultivating a workplace where our employees can grow, thrive, and contribute.

Our culture and employee experience make it clear: We are powered by passion and purpose. Together, we're creating healthier communities and a cleaner planet, and our people are the driving force behind our success. At Constellation, you can build a fulfilling career with opportunities to learn, grow and make an impact. By doing our best work and meeting new challenges, we can accomplish great things and help fight climate change. Join us to lead the clean energy future.

Total Rewards

Constellation offers a wide range of benefits and rewards to help our employees thrive professionally and personally. We provide competitive compensation and benefits that support both employees and their families, helping them prepare for the future. In addition to highly competitive salaries, we offer a bonus program, 401(k) with company match, employee stock purchase program; comprehensive medical, dental and vision benefits, including a robust wellness program; paid time off for vacation, holidays, and sick days; and much more.

Expected salary range of $55,800 to $62,000, varies based on experience, along with comprehensive benefits package that includes bonus and 401(k).

Responsibilities:

Location

This role offers the flexibility to work from home. Our ideal candidate will be based within commuting distance of our Philadelphia, PA office to attend in-office trainings and meetings, as requested by leadership.

Primary Purpose of Position

This role has primary responsibility for serving as Account Analyst supporting Constellation Navigator Utility Bill Management Enterprise customers, ensuring bills are paid timely and customer expectations (e.g., service level agreements (SLAs), key performance indicators (KPIs)) are met. The Account Analyst directly manages client bill processing and is responsible for completing customer-specific tasks (e.g., Emergency payments, Payment Method Optimization, Late Fee Analysis, etc.) and overall, driving high performance while continually identifying new ways to improve the overall team's effectiveness.

Primary Duties and Accountabilities

- Late Fee Analysis: Monitors Late Fees incurred as bills are processed, conducts root-cause analysis, classifies and assigns to Outreach as necessary.

- Monitor and report weekly credit approval/decline ratios for both internal and external finance sources.

- Payment Method Optimization: Reviews time to pay for vendors, proactive insights on problem areas, escalated vendors for enabling alternate payment method(s), evaluates transaction fees compared to credit card revenue and late fee risk.

- Provide customer level support by researching and responding to customer inquiries, including providing customer specific management, reporting, and account reconciliations.

- Late Fee Exposure Analysis: Customer/Account Level analysis of Late Fee Risk, problem accounts and develops plan/works across teams to mitigate risks.

- Account Health Analysis: Run mid-month utility accruals for customers, evaluate gaps in data and rectify.

- Execute Emergency Payments on behalf of customers.

Minimum Qualifications

- Bachelor's Degree in Accounting, Business, Engineering, Science, or related field

- 2-years accounting, accounts payable, or similar invoicing or payment processing experience

- Ability to effectively adapt to changes in the work environment, manage competing demands and navigate frequent change, delays or unexpected events

- Ability to prioritize, schedule, and manage work to adhere to critical multiple projects and timelines in a fast paced environment and work effectively under pressure

- Ability to define problems, research, collect data, establish facts, identify root cause, maintain confidentiality, analyze data, and draw valid conclusions/recommendations

- Collaborates effectively with others to achieve shared goals and support team success

- Advanced proficiency in Microsoft Excel (e.g., pivot tables, VLOOKUP, data modeling) and PowerPoint

Qualifications:

Preferred Qualifications

- Prior Accounting or AP experience a huge plus

- Experience with invoicing, reconciliation and/or bill payment processes, strongly preferred.

- Utility Billing experience a huge plus.

- Prior experience with AP software systems such as Oracle, Yardi, Realpage, Appfolio, or similar.

- Experience pulling or creating reports in Power BI.

- Advanced proficiency in Excel, including VBA and Macros, a plus.

- Exceptional written and oral communication skills applied in a fast-paced team environment, maintaining rapport with colleagues, channel partners and customers