Alternative Utility Services, Inc.

Customer Relations Account Representative

Customer Relations Account Representative
Notice info
LocationDelavan, WI
Job Typepart time
On-site
Utilities

About This Job


Benefits:

HRA
401(k)
Paid time off

This position is an entry level customer relationship management position that provides an opportunity to grow into other customer relations and/or sales positions within the company. The primary purpose of the Account Representative is to support various internal and external sales channels through supporting current clients as well as executing organizational cross-sell initiatives. This position requires a person who is extremely pro-active, receives and asks for direction well, and is proficient in multi-tasking. This person must exemplify strong communication and above average attention to detail.

Essential duties and responsibilities:

Develop strong and trusted relationships with customers through timely and accurate communications
Resolve customer issues in an accurate and timely manner
Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.
Sets up and maintain paper and electronic filing systems for records, correspondence, and other material.
Enter new customer data and other sales data for current customers into computer database.
Work with inside and outside sales representatives to keep account activities and literature up to date
Prepare and follow-up on direct customer renewals
Additional duties may be assigned


Skills Required:

High level of accuracy
Pro-active approach to follow through
Strong organizational and multi-tasking skills
Track record of building solid relationships
Strong intrapersonal judgment skills are needed to prioritize varied daily goals and tasks
Professional appearance and presence that includes a positive attitude
Spirit of willingness to cooperate while working independently, but coordinating that independent work with others
Highly motivated, dependable, and self-sufficient individual that is able to meet tight deadlines and work well under pressure

Job Qualifications/Requirements:

A BA/BS or Associates Degree preferred

Previous Sales Experience Preferred

Must be proficient in Microsoft Word, Excel, and Outlook as well as Adobe PDF documents

Must have proficient key boarding skills, computer knowledge and experience

Reports to:

Agent Channel/Sales Manager/Operations manager

Hours

: 40 hours per week (M-F) from 8:30am – 5:00pm CST (Non-Exempt) Overtime may be worked only with prior approval from a supervisor/ manager

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