Homans Associates

Counter Sales Associate

Manchester, NH

Full-time

About This Job

Homans Associates (HA) is a subsidiary of the largest independent HVAC/R distribution company in the world, Watsco, Inc. We proudly distribute the Mitsubishi and Bryant brands of HVAC equipment, as well as a full line of HVAC residential and commercial parts, supplies, and accessories. We have locations throughout New England, New York, and New Jersey.

At Homans we are committed to delivering amazing products along with a world-class experience that our customers have come to know and trust. As a Counter Sales Associate you will help identify customer needs, present and answer questions about products and services and recommend solutions. A positive attitude and a desire to promptly resolve potential customer issues or complaints will make you successful in this role.

Responsibilities of a Counter Sales Associate:

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Sells heating, ventilation, and air conditioning (HVAC) equipment, parts, and supplies.

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Greets customer on sales floor or receives telephone calls and determines make, type, and quality of merchandise desired. Discusses use and features of various parts; demonstrates use of merchandise.

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Displays merchandise, suggests selections that meet customer's needs, and emphasizes selling points of article such as quality and utility. Maintain a clean and organized showroom.

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Reads catalog, or computer for replacement part stock number and price. Advises customers on substitution or modification of part when replacement is not available.

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Use computer databases to research the availability of merchandise. Fills customer orders from stock or prepare transfers from other location. Prepare sales order or quote order.

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Receives payment or obtains credit authorization. Examines defective articles returned by customers to determine if refund or replacement should be made.

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Solicit new and established customers via telephone to promote sales. Resolves or alerts management regarding inventory issues or customer concerns.

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Works with clerical staff to check and maintain open orders, purchase orders, return merchandise purchase orders. Assists in maintaining current and accurate warranty return authorizations and their credit adjustments.

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Follows direction provided by counter lead (if applicable) and lends support to warehouse staff in their duties.

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Other duties as assigned

Qualifications of a Counter Sales Associate:

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Excellent customer service skills

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Practical knowledge of warehouses, data processing, paper flow and operations procedures.

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Must have the ability to process transactions and mediate situations among employees and customers as they arise.

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Beginner to intermediate to advanced users of the Internet and Microsoft Office Products (Word, Excel, and Outlook).

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Ability to learn new software quickly and accurately.

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Ability to calculate figures and amounts. Ability to apply concepts of basic algebra.

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High School Diploma or GED required.

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While performing the duties of this job, the employee is occasionally required to stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Any lifting from 50-75 would require assistance from another employee.

•

Prior HVAC experience is preferred.

Counter Sales Associate

About This Job

Responsibilities of a Counter Sales Associate:

Qualifications of a Counter Sales Associate:

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