Corporate Process Analyst (Business Services)

PURPOSE

The Corporate Process Analyst will lead and support cross-functional initiatives that enhance operational efficiency, service delivery, and organizational performance across our operations. This role plays a critical part in identifying inefficiencies, developing actionable solutions, and driving sustainable improvements across departments, including electric & fiber operations, distribution, customer service, engineering, procurement, and administration.

DUTIES & REPONSIBILITIES

- Collaborate with business units to identify high-impact opportunities for process optimization, automation, and standardization.

- Offer expertise to assist leadership in prioritizing projects according to Lean Six Sigma methodology.

- Lead and manage continuous improvement processes across the organization focused on efficiency, cost reduction, safety, and customer satisfaction.

- Enable creation of baseline metrics for setting and tracking process improvement goals.

- Facilitate process mapping sessions, root cause analyses, and workshops with internal stakeholders to assess current state operations and define future state improvements. LSS tools include VoC, SIPOC, Fishbone, 5 Whys, and others.

- Develop and maintain a centralized documentation method of process improvement initiatives, tracking progress, value delivered, and alignment with strategic goals. This includes tracking the performance of improved processes using KPIs and other metrics.

- Support ongoing project success by offering a method for continuous monitoring and alerting when performance exceeds set controls.

- Promote a culture of continuous improvement by coaching teams, delivering training, and embedding best practices into day-to-day operations.

- Coordinate with IT and data teams to support digital transformation initiatives related to data analytics, system integration, and automation.

- Perform benchmarking studies and stay up to date on industry’s best practices and regulatory changes that impact operations.

- Create and maintain documentation for improved processes, workflows, and standard operating procedures.

- Utilize process analysis and project management tools.

- Facilitate training and change management, such as training teams on new processes and assisting in managing resistance.

Education & Experience

- Bachelor’s degree in: Business Administration, Operations Management or related fields (Master’s degree preferred).

- 3-5 years’ experience in process improvement, operations, or business analysis (leadership experience preferred).

- Familiarity with enterprise software systems such as Oracle, GIS, SCADA, Salesforce, etc. is a plus.

- Proficient in continuous improvement tools and methodologies (Lean Six Sigma, Value Stream Mapping, Customer Journey Mapping) preferred.

Certifications & Other Requirements

- Excellent communication, facilitation, and interpersonal skills.

- Strong analytical skills with the ability to interpret data and trends to drive business decisions.

- Lean Six Sigma Black Belt certification from an accredited provider, such as GoLeanSixSigma.com, is preferred, or the ability to obtain within 12-18 months.