Communication Technician

Analyze, troubleshoot and resolve complex networking problems that impact business applications and services.

Utilize IT Service Management tools to document, manage, and resolve operational, infrastructure or hardware incidents and request items. Working continuously on a task until completion or escalating to the next level support. Prioritizing and managing many open items at one time

Monitor automated alerts generated by system management tools and make decisions on the most effective resolution

24/7 availability while on-call, including use of a cell phone off hours support and weekend on-call status

Travel to field locations to restore services (Towers, Communication Shelters, Fiber Vaults, Well Facilities, and other field location that may house network equipment)

Provide solutions to complex problems on the integration of various technologies including connectivity issues

Install, configure, test and maintain operation of upgraded and new network related devices and services based on user- and service-defined requirements

Deeply engaged with business units to ensure deadlines and objectives are well understood and met. Keep customer base informed of changes and issues within the field network environment

Assist in identifying hardware / software needs and provide advice regarding current options, policies and procedures. Unbox, inventory, test, and install field communications hardware at sites in the work region. Work to join infrastructure to a cloud management platform, central management, and monitoring tools

Schedule formal change requests to field network systems for firmware updates, security changes, and other configuration changes

Set and achieve goals necessary for the optimization of field network focusing on people, processes and technology

Responsible for success of assigned field network projects and the lifecycle including initiating, planning, budgeting, executing, procurement, documentation, closing, and continuous improvement. Utilize ServiceNow to document, manage, and report status about projects

Coordinate asset and inventory management for field network infrastructure

High School Diploma or GED equivalent required.

Experience with RF, communications towers, and / or any telecommunications, networking experience preferred.

Experience with fiber optic infrastructure preferred.

In-depth understanding and troubleshooting skills of cabling infrastructure (Layer 1 - Fiber, Copper), common wired network devices, IP telephony, two-way radio, local area networks, wide area networks, and potential connectivity issues for each preferred.

Experience working with internet networking technologies (TCP/IP, routing, switching) and optical transport technologies including networking and PTP RF experience with (Cisco network gear, Aviat and Cambium radio systems preferred.

Experience with process improvement and automating repetitive workflows with software preferred.

Track record of solving problems, setting strategic direction, and executing tactically

Collaborative with peers in learning expert-level knowledge proactively before it is needed.

Must meet all conditional job offer requirements including background, drug, hair follicle, MVR, agility, fit for duty

401(k)

401(k) matching

Dental insurance

Employee discount

Health insurance

Health savings account

Life insurance

Paid time off

Paid training

Referral program

Tuition reimbursement

Vision insurance

10 hour shift

12 hour shift

8 hour shift

Whitsett, TX 78075 (Required)

Whitsett, TX 78075: Relocate before starting work (Required)