Commercial Dock and Door Field Service Manager

The Field Service Manager serves as the front-line leader and technical expert for the technicians in the field, spending most of their time in the field to ensure safe, accurate, and high-quality delivery of services being provided. This hand-on role provides coaching and guidance to technicians, supports complex job execution, and oversees onsite job readiness, safety, and performance – including maintenance, installations, and service. This position is responsible for technical escalations, job site inspections, and ensuring technician training and truck inventory compliance. In close collaboration with sales, this role contributes to quoting accuracy, customer satisfaction, and warranty call management.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential functions include but are not limited to the following:

· Technical escalation point

· Coach, support, and guide field service techs in the field.

· Complete site visits with techs/sales

· Kick off large scale jobs

· Work with sales team on quoting accuracy

· Working with techs onsite with complex jobs

· Work with techs inventory counts and stocking levels

· Onsite safety audits, truck inspections

·  Ensure Techs are trained and are technically capable of completing work

· Ensure truck inventory accuracy (stocked with right parts/tools)

· 90% of the time in the field

· Site walks and pre job inspections

· Ensuring safety in the field

· Conduct regular performance evaluations and provide constructive feedback.

· Managing warranty Calls

SKILLS

QUALIFICATIONS / REQUIREMENTS

· A current and valid Driver’s License with a clean driving record is REQUIRED.

· DOT Certification: Will be required upon hire.

· Ability to lift and move heavy items (up to 60 lbs unassisted) and operate warehouse equipment safely.

· Forklift certification will be required within 30 days of hire date.

PHYSICAL DEMANDS

To perform this job successfully, the employee is frequently required to:

· Remain in a stationary position, often standing or sitting for prolonged periods.

· Communicating with others to exchange information.

· Hearing

· Seeing

· Talking

· Moving about to accomplish tasks.

· Repeating motions that may include the wrists, hands and/or fingers.

· Eye / Hand / Foot Coordination

· Ability to walk job sites, climb ladders, lift 50+ pounds unassisted.

· Must be able to perform physical inspections.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Most of the time will be spent at various site locations, where there may be varying conditions, including exposure to outdoor environments where there may or may not be loud noises. Light office work where the environment will reflect a standard office environment and occasionally may be required to assist with light lifting or walking to different departments throughout the office.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Top Notch Dock and Door / Top Notch Garage Door is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Top Notch Dock & Door / Top Notch Garage Door is an Equal Opportunity Employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $75,000.00 - $80,000.00 per year

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Bonus opportunities

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Work Location: In person