Commercial Dock and Door Operations Manager

The Operations Manager plays a critical leadership role in overseeing daily service operations, technician performance, and workflow coordination across the organization. This position ensures the efficient execution of commercial service work, technician scheduling, and operations processes while maintaining a high standard of customer satisfaction. The Operations Manager is responsible for team development, training, warehouse oversight, fleet coordination, and overall service excellence. Working closely with service coordinators, the sales team, and purchasing / invoicing functions, this role ensures alignment of service delivery with organizational goals.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Essential functions include but are not limited to the following:

· Ensure schedule is populated in advance of the day/week

· Ensure Techs are trained and are technically capable of completing work

· Develop training programs to continually improve our technical abilities and customer interaction skills

· Coach, support, and guide team members

· Serve as a key operational advisor to the President, providing insights, reports, and recommendations for improvement.

· Align departmental goals with company-wide objectives and drive initiatives that support business growth and sustainability.

· Monitors ST reports to ensure the jobs are in the right status (ex RTS, In Progress, unassigned etc.)

· Complete site visits with techs/sales on an as needed basis

· Ensure truck inventory accuracy (stocked with right parts/tools)

· Work with fleet manager to maximize the up time of trucks and equipment

· Leads weekly technician morning huddles highlighting service metrics

· Monitors and manages service techs hours including OT, shop time, and idle time.

· Manages warehouse operations and staff.

· Responsible for all commercial workflows.

· Hiring technicians and operations team members.

· Conduct regular performance evaluations and provide feedback.

· Monitor service quality and customer feedback and address any issues timely.

· Perform field site visits alongside technicians or sales personnel to ensure service standards and support team development.

SKILLS

QUALIFICATIONS / REQUIREMENTS

· A current and valid Driver’s License is REQUIRED.

o Willingness to travel locally as needed.

· DOT Certification: Will be required upon hire.

· Ability to lift and move heavy items (up to 60 lbs unassisted) and operate warehouse equipment safely.

· Forklift certification will be required within 30 days of hire date.

PHYSICAL DEMANDS

To perform this job successfully, the employee is frequently required to:

· Remain in a stationary position, often standing or sitting for prolonged periods.

· Communicating with others to exchange information.

· Hearing

· Seeing

· Talking

· Moving about to accomplish tasks.

· Repeating motions that may include the wrists, hands and/or fingers.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORK ENVIRONMENT

Office environment with occasional site visits where there may be varying conditions, including exposure to outdoor environments where there may or may not be loud noises.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Top Notch Dock and Door / Top Notch Garage Door is an Equal Opportunity Employer and complies with ADA regulations as applicable.

Note: This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.

Top Notch Dock & Door / Top Notch Garage Door is an Equal Opportunity Employer committed to providing equal employment opportunities to all applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other characteristic protected by law.

Job Type: Full-time

Pay: $110,000.00 - $120,000.00 per year

Benefits:

Schedule:

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Monday to Friday

Experience:

License/Certification:

Work Location: In person