Client Services Support Specialist- Overnight Shift

We’re hiring a Client Services Support Specialist

who will work closely with IT management and Network Engineering to help resolve issues and problems reported by Global’s end user community. You will be responsible for the timely resolution of end user issues, the escalation of issues and requests when necessary, reporting issues that require additional levels of expertise. In this role, you will be updating or creating knowledge base content as you resolve problems and issues. This role requires regular interaction with IT Solutions Architects and management to resolve technology issues and/or improve IT services.

This is a remote position. The shift is Wednesday through Sunday from 10:00pm-6:00am

.

For over 90 years Global Partners LP has been delivering the energy our communities need to grow, move, and thrive. From Alltown Fresh, with its innovative chef-led creations and guest-focused retail experience, to our vast network of over 50 liquid energy terminals across the eastern seaboard and beyond, Global Partner’s integrated network of businesses delivers value day-in and day-out to our guests and customers across the US. At Global Partners we embrace the future, investing in the energy transition with initiatives like GlobalGLO and supporting the communities in which we operate with our charitable wor

k.

We’re excited for the next 90 years at Global Partners and what innovative new ideas we can bring to our guests and customers in the future. We’re looking for passionate people with great ideas to contribute to our company’s future. If you’re motivated by what’s next, Global Partners can provide you the opportunities to push your career to the next lev

el.The Types of “Energy” You Bri

- ng Excellent written and verbal communication ski

- llsYou are self-motivated and likes to take initiat

- iveYou are a team player with a positive attit

- udeYou have strong time management ski

lls“Gauges” of Responsibili

- ty Setup and maintenance of desktop and laptop computers, printers, mobile devices, and other equipme

- nt.Assisting in the onboarding and offboarding process of employ

- eesProviding proactive support and training to the user communi

- ty.Proactively identify and recommend enhancements to the overall IT infrastructu

- re.Monitoring of the technical infrastructure using Global’s Network Monitoring Platfo

- rm.Assisting end users with installation, configuration and troubleshooting of hardware and software to ensure continued usability of equipment and softwa

- re.Providing desk side or remote assistance to end users in the use of existing and new technologies, hardware, and softwa

- re.Contributing knowledge and updated information into Global’s IT Knowledge Ba

- se.Additional hours may be required for problem management and special projec

- ts.Participation in Global’s “off-hours” coverage rotat

- ionTracking open issues using Global’s ticketing syst

- em.Occasional travel to remote si

t

es“Fuel” for

- YouCoi

ns! We offer competitive salaries and opportunities for growth. We mean it! We have an amazing Talent Development Team who create trainings for growth and job developme

- nt.Health + Welln

ess - Medical, Dental, Visions and Life Insurance. Along with additional wellness suppo

- rt.The Road Ah

ead – We offer 401k and a match compone

- nt!Professional Developm

ent - We provide tuition reimbursement; this benefit is offered after 6 months of servi

- ce.Give Ba

ck! We believe in community support. We know everyone gives in their own way, that’s why we offer paid volunteer time-off to you to help an organization of your choi

ce.The GPS of our Interview Proc

- essFirst thing first, if you’re interested in the role, please app

- ly.A talent acquisition team member will review your resume in partnership with the hiring manager. If your experience would lend to this opportunity a recruiter will contact y

- ou.We conduct “in-person” (Microsoft Teams) interviews and provide additional interview information or other items needed at that ti

me.QUALIFICATI

- ONS3+ years’ experience in an IT or help desk environment or as a Tier I Technical Support Special

- istComprehensive knowledge of IT best practices and proces

- sesStrong working knowledge of Windows 10, Windows Server 2012, 2016, 2019 and MS Offi

- ce.A basic understanding of Microsoft Active Directory, DNS, DHCP and IP Networki

- ng.Capable of building user workstations and/or lapto

- ps.Strong working knowledge of Laptops, Desktops and Print

- ersAbility to effectively support remote users via phone, email, and desktop remote control softwa

- re.Have a strong working knowledge of the Apple ecosystem and able to troubleshoot Mobile Device Issues (iPhones, iPa

- ds)Basic phone PBX skil

ls.DESIRED TECHNICAL SKIL

- LS:Microsoft Networking: Printer management, File Share management, Active Directory, Microsoft IIS, Internet Explorer, DHCP and D

- NS.Basic IP networking skil

- ls.Basic WLAN Wirele

- ss.LAN printer setup, configuration, and troubleshooti

- ng.Voice and electronic faxi

ng.NON-TECHNICAL SKIL

- LS:The ability to work independently or in a group setti

- ng.Ability to find technology workarounds to issues that cannot be resolved in a timely fashi

- on.Proficient documentation skills in MS Visio, MS Word, and MS Exc

- el.You have a professional attitude and seek to always provide excellent customer serv

- iceYou have a desire to learn new technologies and actively participate in the introduction and improvement of information technolo

- gy.You are comfortable speaking one on one with all levels of the organizati

- on.You have excellent problem-solving skills and ability to apply technical knowle

- dgeYou have a strong work ethic and are a team player; you assist other technical support specialists when need

ed.Education Requirem

- entBachelor's degree preferred in Computer Science, Information Technology, or a related fi

eld

We value passion and potential. If you are enthusiastic about a position and think you can make a meaningful impact, we encourage you to apply even if you don't check every box. We embrace different perspectives, backgrounds and experien

ces.

Global Partners LP is an equal opportunity employer. We foster a company culture where ideas from all people help us grow, move and thrive. We embrace the diversity of all applicants and do not discriminate against race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability, protected veteran status or any other basis prohibited by federal, state or local law. If you have a disability and need an accommodation to apply, please contact our recruiting department at 781-891-

4000.

*Disclaimer: At Global Partners, we don't use lie detector tests for any employment decisions. We follow all the rules and regulations, so we need to let you know: In Massachusetts, it's illegal to require or administer a lie detector test as a condition of employment of continued employment. An employer who violates this law shall be subject to criminal penalties and civil liab

ility.