Calpine

CCE Operations Analyst

LocationSan Diego, CA
Job TypeFull-time
Salary$58,219-$85,873

About This Job

Calpine Corporation is America's largest generator of electricity from natural gas and geothermal resources with operations in competitive power markets. Its fleet of 77 power plants in operation represents over 27,000 megawatts of generation capacity. Through wholesale power operations and its retail businesses, Calpine serves customers in 22 states and Canada. Its clean, efficient, modern and flexible fleet uses advanced technologies to generate power in a low-carbon and environmentally responsible manner.

The company was established on the premise that a strong commitment to the environment is inextricably linked to excellence in power generation and corporate responsibility. Since its founding in 1984, Calpine has led the power industry in its unwavering commitment to environmental stewardship. In addition, its renewable geothermal plants use steam generated deep below the earth's surface to produce clean, renewable electricity.

Job Summary (includes but is not limited to the following, other duties may be assigned)

Calpine Energy Solutions has partnered with Community Choice Aggregators (CCA) in California to provide communities with a choice to purchase cleaner energy at competitive rates. CCAs procure renewable sources of electricity for their customers and utilize the power lines, owned by the local utility, to distribute this renewable energy. CCA Billing Analysts are responsible for ensuring a high level of operational excellence by ensuring accurate and timely daily invoicing processes and audit requirements as well as assisting with various operational tasks. CCA Operations Analysts are key components of this rapidly growing program; making themselves an essential part of Calpine Energy Solutions expanding services.


Job Responsibilities

Validate Invoices and Resolve Billing Exceptions for CCA Customers (50%)
Review customer records in billing database to ensure billing parameters are set up accurately
Correspond and follow-up daily with local utility regarding billing inquiries and exceptions for CCA customers, provide updates to CCA clients for customer service items as needed
Ensure timeliness and accuracy to meet high customer service expectations
Review and resolve exception reports daily and weekly
Promptly invoice the energy component of CCA Customers to ensure charges are sent to the local utility in a timely manner
Ensure accurate account set-up including proper jurisdiction


Processes and Audit Review (25%)

Complete daily, weekly, and monthly billing related processes
Log tasks and exceptions appropriately for audit review
Review payments and end of month cash receipts
Review, test, and update tax statuses as needed


Other Customer Service Support (15%)

Facilitate timely resolution of inquiries and appropriately close the issue with the CCA customer
Assist Account Team with customer or client service items
Provide a high level of customer service using strong written and verbal communication when communicating


Organizational Understanding (5%)

Be proficient in understanding and articulating the nuances of the various CCA Programs
Provide constructive feedback regarding current processes
Practice high ethical standards; be accountable for such things as time, communication statistics, organizational understanding and business knowledge


Business Knowledge (5%)

Demonstrate the ability to work independently and maintain flexibility to adapt well to change
Maintain effective working relationships with other organizations in the company, the Call Center, CCA Clients, and utilities
Gain an understanding of how the tasks at hand have a broader impact to the business


Job Requirements

Bachelor’s degree required preferably in Business or related discipline.
Minimum of 1-year work experience in CCA or a related field is strongly preferred.
Organized and detailed oriented
Analytical with information files
Strong verbal and written communication
Strong negotiation skills, diplomacy, and tact
Bilingual is a plus but not required
Data entry skills
Intermediate to advanced level Excel skills
Proficient in organizing Outlook settings
Proficient with keyboard shortcuts
Ability to learn and become proficient with Nexant Revenue Manager
Ability to learn and become proficient with Microsoft Dynamics CRM


Salary Information

Salary Range - $58,219.90 to $85,873.95



Additional Calpine Information:

Equal Opportunity Employer of Minorities, Females, Protected Veterans, and Individuals with Disabilities.
Calpine is committed to Equal Employment Opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment and need special assistance or an accommodation to use our website or to apply for a position, please send an e-mail with your request to hrrecruitment@calpine.com. Determination on requests for reasonable accommodation are made on case-by-case basis.

Please view Equal Employment Opportunity Posters provided by OFCCP here

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities

This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

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