Business Process Modeling Analyst - Strategic Programs

Requisition ID: 108850

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People are the heart of our business. As an American Water employee, you will be offered a competitive salary and health benefits package, along with opportunities to develop, grow, and evolve your career. Our benefits packages focus on key areas such as health & wellness, emotional & well-being, and savings for current & future goals.

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About American Water

American Water (NYSE: AWK) is the largest regulated water and wastewater utility company in the United States. With a history dating back to 1886, We Keep Life Flowing® by providing safe, clean, reliable and affordable drinking water and wastewater services to more than 14 million people across 14 regulated jurisdictions and 18 military installations. American Water’s 6,500 talented professionals leverage their significant expertise and the company’s national size and scale to achieve excellent outcomes for the benefit of customers, employees, investors and other stakeholders.

As one of the fastest growing utilities in the U.S., American Water expects to invest $40 to $42 billion in infrastructure repairs and replacement, system resiliency and regulated acquisitions over the next 10 years. The company has a long-standing history of executing its core operations, aligned with sustainable best practices, through its commitments to safety, affordability, customer service, protecting the environment, an inclusive workforce and strengthening communities.

American Water has been recognized on the 2023 Bloomberg Gender-Equality Index for the fifth consecutive year, ranked 18th on Barron’s 100 Most Sustainable U.S. Companies 2023 List, earned the U.S. Department of Homeland Security SAFETY Act designation and U.S. Environmental Protection Agency’s WaterSense® Excellence Award, among additional state, local and national recognitions.

For more information, visit amwater.com and join American Water on LinkedIn, Facebook, Twitter and Instagram.

Job Information

Salary Range: $59,280 - $99,060

The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more!

American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!

Primary Role

The BPM Analyst/Administrator plays a pivotal role for the American Water 2030 (AW2030) program in defining the approach for how the business process modeling (BPM) tool will be utilized across the program. The approach will define the standards for the BPM and tailor specifics to AW as needed. The BPM analyst will support the business process documentation on behalf of the value streams to ensure that there is consistency in the models. They will also support and maintain the business process models. Key requirements include:

- Proven experience with BPM tools such as Signavio or similar platforms.

- Strong understanding of business process modeling standards and practices.

- Ability to tailor BPM approaches for specific organizational needs.

- Experience supporting cross-functional teams and value streams.

- Familiarity with Agile methodologies and solution confirmation processes.

Key Accountabilities

- Define the design and approach for BPM tool usage during Solution Confirmation, ensuring alignment with program goals.

- Establish and maintain BPM standards tailored to AW2030 program needs.

- Support consistent documentation of business processes across value streams, ensuring clarity and alignment.

- Maintain and update business process models to reflect evolving requirements and ensure readiness for stage gate reviews.

- Act as liaison between value stream process analysts, subject matter experts, and technical teams.

- Provide technical support for BPM tools, including user access management, filter/template maintenance, and repository publishing

Strategic Programs Information

- This role for the AW2030 Program will be full time, and you will be committed to this program for a minimum of one year. We are invested in your development and supporting your career with American Water.

- The career band/level designated for this role has been intentionally designed with flexibility. Candidates whose combination of experience and/or qualifications that are not a match to the designated level may be considered, provided they meet the qualifications and expectations of the role. In unique or exceptional cases, deviations beyond this two-level range may be evaluated individually.

Knowledge/Skills

- Deep understanding of BPM methodologies and tools.

- Familiarity with enterprise transformation programs and solution design cycles.

- Knowledge of process governance, modeling conventions, and quality assurance practices.

- Strong analytical and problem-solving skills.

- Excellent communication and facilitation abilities.

- Proficiency in process modeling and documentation tools.

Experience/Education

- Bachelor’s degree in Business Administration, Information Systems, or related field.

- 3+ years of experience in BPM analysis or administration roles.

- Experience working in large-scale transformation programs or PMO environments.

- Exposure to Agile delivery frameworks and sprint planning cycles is a plus.

Travel Requirements

- Up to 50% travel

Competencies

Champions safety

Customer obsessed

Cultivates innovation

Nimble learning

Drives Results

Collaborates

Join American Water...We Keep Life Flowing™

American Water is firmly committed to Equal Employment Opportunity (EEO) and prohibits employment discrimination for employees and applicants based on his or her age, race, color, pregnancy, gender, gender identity, sexual orientation, national origin, religion, marital status, citizenship, or because they are an individual with a disability, protected veteran or other status protected by federal, state, and local laws.