Business Process Analyst – Meter Reading Systems

Your opportunity is here – optimize workflows that power accuracy and reliability.

Location: Edmonton, AB (Downtown)

What We Offer:

- Competitive compensation

- 15 days paid vacation

- 5 additional flex paid days off

- Full-time, Monday to Friday (Hybrid)

- Employee share purchase plan

- Charitable donation matching

- Flexible benefits from first day of employment

- Company-matched defined contribution pension plan

- Comprehensive Employee & Family Wellness Program

- A culture based on caring, integrity, agility, collaboration, and safety

Why Work Here

Reliable meter data is the heartbeat of billing accuracy and customer trust. In this role, you’ll work behind the scenes to improve the systems, workflows, and reporting that ensure our customers are billed accurately and efficiently — every single time.

About the Role

As a Business Process Analyst in the Meter Reading Systems group, you’ll take ownership of process improvement, data workflow optimization, and performance reporting. Your role will focus on analyzing and refining how we collect, validate, and manage meter data across the province.

This role is ideal for someone who thrives on process mapping, data-driven insights, and operational excellence.

What You Get to Do:

- Develop and optimize processes related to meter reading data capture, exception management, and system workflows

- Build and maintain KPI dashboards, performance reports, and audit-ready records

- Collaborate with field operations, internal teams, and external vendors

- Support the integration and enhancement of Smart Metering systems

- Facilitate process mapping sessions, maintain SOPs, and ensure documentation is current

- Participate in internal audits, system updates, and continuous improvement initiatives

What You Bring:

- Bachelor’s degree or diploma in Business Management, Information Technology, Education or equivalent combination of education and experience

- 2–5 years of experience in utility operations, customer service, process analysis, or billing support

- Understanding of AUC regulations, Alberta’s deregulated energy market, and customer account processes (asset)

- Certifications such as CBAP, PMI-PBI, Change Management, Root Cause, or Train-the-Trainer are considered assets

- Proficiency in Microsoft Office 365, Salesforce, Power BI, iGrafx, telephony systems, and Customer Care & Billing platforms (asset)

- Strong communication, analytical, and problem-solving skills

We would like to thank everyone for their application; however, only those being considered for an interview will be contacted.

ATCO Gas is part of ATCO Ltd. ATCO delivers inspired solutions for a better world. We are a diversified global corporation with investments in the essential services of Structures & Logistics, Utilities, Energy Infrastructure, Retail Energy, Transportation and Commercial Real Estate. Learn more about how we build communities, energize industries and deliver customer-focused solutions like no other company in the world at www.atco.com. ATCO is proud to be an equal opportunity employer. Visit our website for more information.

ATCO is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, veteran status, sexual orientation, gender identity or any other characteristic protected by law. Visit our website for more information.

In the spirit of reconciliation, we acknowledge the traditional territories and homelands on which many of our ATCO operations and facilities are located. We honour and respect the diverse history, languages, ceremonies, and culture of the Indigenous Peoples who call these areas home.