Brite WorX - Assistant Manager

SUMMARY

The BriteWorX Assistant Manager is responsible for assisting the BriteWorX Manager in maintaining efficient operation of the BriteWorX Car Washery and staff. The position is also responsible for maintaining cleanliness and assisting the BriteWorX Manager in creating a superior image at the facility, in addition to ensuring customers receive a quality wash from a well-maintained operation. The BriteWorX Assistant Manager will promote cash wash sales and engage customers in carwash promotions, while providing customers with an exceptional buying experience. The position has responsibility for addressing customer concerns and security of company assets during the Manager’s absence. This position will operate the wash alongside BriteWorX Associates and will spend much of their work time outside.

Get Paid Weekly – Your Hard Work, Rewarded Faster!

RESPONSIBILITIES BY COMPENTENCY: (denotes an essential function of the position)*

Business Results Orientation

Assist BriteWorX Manager in examining the market for changes that may affect the business

Execute pre-approved business strategies required to meet budgetary and business goals

Perform other duties not listed as required

Communication

Assist in communicating marketing and promotion programs and goals to employees

Respond timely to requests from management, customers, support staff, etc…

Communicate goals, business results, safety issues, and other important company information regularly; celebrate success

Contact Manager and support staff as needed to manage employee and customer issues

Customer Service Orientation

Suggest wash products and services to customers that may fit their needs

Suggest company or facility improvements that will enhance customer service

Follow through with customer recovery as needed when service doesn’t meet expectations in the absence of Manager

Developing Talent

Provide encouragement and development for employees as needed for further growth

Strive continually to improve own performance and performance of the facility as a whole

Challenge oneself to further develop skills that relate to the position

Promote team development, enthusiasm, and pride

Technical Expertise

Safety

SUPERVISORY RESPONSIBILITIES

Direct: None

Indirect: None

This position has no direct reports; however, this position will be responsible for the unit in the Manager’s absence.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (denotes an essential qualification of the position)*

Education: *Required: High school diploma or equivalent

Experience: *Required: At least 6 months of experience in retail, car wash or related field

Language Skills: *Ability to read, write, speak, and understand English in a manner that is

sufficient for effective communication with groups of managers, clients,

customers and the general public.

Skills and Abilities: (May be representative but not all-inclusive of those commonly associated with the position)

Technology, Tools,

And Equipment: *Required: Computer, Microsoft Office, telephone,

Preferred: Copy/print/fax machine, Power Washer, Various hand tools, both power and manual;

(Proficiency with preferred items is not required to meet minimum qualifications, but proficiency must be established to complete essential job functions)

Certificates, Licenses

and/or Registrations: None required

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Amount of Time

None

Under 1/3

1/3 To 2/3

Over 2/3

Amount of Time

None

Under 1/3

1/3 To 2/3

Over 2/3

See:

Must be able clean equipment and facility plus conduct minor troubleshooting and repairs

X

Lifting:

Stand/Walk:

Must be able to move around car wash

X

Up to 10 pounds

X

Sit:

X

Up to 25 pounds

X

Touch/Grasp/Feel:

Must be able to handle cleaning equipment and supplies

X

Up to 50 pounds

X

Climb or Balance:

X

Up to 100 pounds

X

Stoop, Kneel or Crawl:

X

Over 100 pounds

X

Talk or Hear:

Must be able to communicate in person and on telephone system

X

Working Conditions:

Outside facility maintenance

Car Wash

X

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.