Brite WorX - Site Manager

SUMMARY

The BriteWorX Manager is responsible for efficient and profitable car wash operations. Manager is responsible for cleanliness and maintaining a superior image at the facility, promoting cash wash sales and providing customers with an exceptional buying experience. The position has responsibility for addressing customer concerns and security of company assets by implementing and ensuring compliance with appropriate cash/asset handling processes. This position will operate the wash alongside BriteWorX Associates and will spend much of their work time outside.

RESPONSIBILITIES BY COMPETENCY: (denotes an essential function of the position)*

Business Results Orientation

Perform diagnosis as requested and conduct repairs within scope of capabilities and time constraints

Ask questions to understand Balanced Scorecard (BSC) and understand his/her contribution to the BSC

Bring forward operational efficiency ideas to the supervisor and/or the BSC team

Assist in development of marketing and promotions designed to drive sales

Examine the marketplace for changes that may affect the business

Develop promotions to increase sales and profits while providing customer satisfaction

Perform other duties not listed as required

Communication

Respond timely to requests from management, customers, support staff, etc…

Customer Service Orientation

Suggest wash products, promotions and services to customers that may fit their needs

Suggest company or facility improvements that will enhance customer service

Follow through with customer recovery as needed when service does not meet expectations

Developing Talent

Promote team development, enthusiasm, and pride

Provide encouragement and development for employees as needed for further growth

Contact Human Resources for advice or assistance in hiring, counseling, appraising or terminating as necessary

Technical Expertise

Adjust functional parts of devices and control instruments

Safety

SUPERVISORY RESPONSIBILITIES

Direct: Brite WorX Associates (9-10)

Indirect: None

Responsible for the overall direction, coordination and evaluation of each position. The position carries out supervisory responsibilities in accordance with the organization’s policies, applicable laws, Wallis culture, expectations and behaviors. Responsibilities include planning, assigning and directing work; managing development, training, and certifications; appraising and managing performance, rewarding and disciplining employees up to and including termination with supervisor’s approval; addressing complaints; resolving problems; and promoting health and safety of the workforce.

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. (denotes an essential qualification of the position)*

Education: *Required: Equivalent to high school diploma

Experience: *At least 2 years of experience in retail, car wash, customer service, or related field

Language Skills: *Ability to read, write, speak, and understand English in a manner that is sufficient for effective communication with groups of managers, clients, customers and the general public.

Skills and Abilities: (May be representative but not all-inclusive ofthose commonlyassociated with the position) Mechanical/technical skills necessary to complete basic troubleshooting and maintenance of equipment

Ability to use own judgment in the analysis of facts and circumstances surrounding individual problems and transactions and taking the initiative to determine actions to be taken within the limits of standard or accepted practice

Willingness to work an irregular schedule, including evenings and weekends and be “on call”

Willingness to work outside in all weather conditions

Strong organization skills, paired with ability to multi-task and handle multiple priorities in a fast-paced environment

Well-developed interpersonal skills

Extraordinary attention to details

Technology, Tools,

And Equipment: *Required: Computer, Microsoft Windows, Telephone, Excel, Email, Internet

Preferred: Copy/print/fax machine, Power washer, Various hand tools, both power and manual

(Proficiency with preferred items is not required to meet minimum qualifications, but proficiency must be established to complete essential job functions)

Certificates, Licenses None required

and/or Registrations:

PHYSICAL DEMANDS

The physical demands described below are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Amount of Time

None

Under 1/3

1/3 To 2/3

Over 2/3

Amount of Time

None

Under 1/3

1/3 To 2/3

Over 2/3

See:

Must be able clean equipment and facility plus conduct minor troubleshooting and repairs

X

Lifting:

Stand/Walk:

Must be able to move around car wash

X

Up to 10 pounds

X

Sit:

X

Up to 25 pounds

X

Touch/Grasp/Feel:

Must be able to handle cleaning equipment and supplies

X

Up to 50 pounds

X

Climb or Balance:

X

Up to 100 pounds

X

Stoop, Kneel or Crawl:

X

Over 100 pounds

X

Talk or Hear:

Must be able to communicate in person and on telephone system

X

Working Conditions:

Outside facility maintenance

Car wash

X

Disclaimer:

This job description in no way states or implies that these are the only duties to be performed by the employee occupying this position. Employees may be required to follow other job-related instructions and to perform other job-related duties as requested, subject to all applicable state and federal laws. Wallis Companies reserves the right to make changes to job descriptions as needed with or without notice to affected employees. Certain job functions described herein may be subject to possible modification in accordance with applicable state and federal laws. This job description does not establish a contract for employment.