Asst Service Manager (CMD-501)

Assist District Service Manager with overseeing productivity and assets of the Service Department to obtain maximum efficiency and profitability. Supervises Service Department staff - Foreman, Leaderman, Administrative Assistant and Shop Clerk.

Duties and responsibilities

- Adhere to and utilize the established Service Department management operating system for assigned work

- Measure productivity

- Increase output and monitor performance on a monthly basis

- Track mileage

- Assist with the development of training program for Service Department employees

- Assist with reviewing financial reports

- Maintain good relations with customers, may include onsite visits

- Determine customer service needs by maintaining contact with customers

- Improve customer service quality results by studying, evaluating, and re-designing processes; establishing and communicating service metrics; monitoring and analyzing results; implementing changes

- Assist with annual salary planning and provide performance feedback to employees

- Perform other duties as assigned

- Must have at least 1 year of previous supervisory experience

- Must have at least 5 years of work experience in a Service Department

- Must have a valid driver license

- High school diploma or equivalent

Knowledge, Skills, and Abilities

- Must be computer literate and familiar with a windows-based environment ((MS Word, Excel, PowerPoint, Outlook, etc.)

- Must have ability to build professional working relations with customers

- Must have ability to make good business decisions

- Must have ability to develop and promote standards

- Must have ability to effectively evaluate performance

- Must have good problem-solving skills

- Must have good organizational and time management skills

- Working Conditions

- Typical hours of work Monday through Friday, 8 a.m. to 5 p.m.

- Weekend hours as necessary

- Indoor/Outside, offshore work as required

WPI is an EEO/AA (equal opportunity/affirmative action) institution and does not discriminate on the basis of sex, age, race, color, religion, physical or mental disability, creed, national origin, veteran status, sexual orientation, genetic information, gender identity, or gender expression in the programs or activities which it operates.

En Espanol

WPI es una institució n EEO/AA (igualdad de oportunidad/acció n afirmativa) y no discrimina en base al sexo, edad, raza, color, religión, discapacidad física o mental, credo, origen nacional, estatus veterano, orientació n sexual, infomació n genética, identidad de género, o expresió n de género en los programas o actividades los cuales opera.