Avista

Associate Program Manager, Energy Efficiency

Spokane, WA

full_time

About This Job

Closes:

June 3, 2025

Starting Range:

$27.67 - $35.56 per hour, ML 6

Full Range:

$27.67 - $43.45 per hour

Job Description

Responsible for supporting development, design, implementation and management of residential, commercial, and industrial energy efficiency and energy assistance programs for Avista customers. Accountable for attaining specific program goals and milestones in support of meeting corporate business objectives while ensuring that the programs are in compliance with regulatory guidelines. The position supports the residential rebates process including email management, rebate processing, answering phone calls from customers and troubleshooting and problem solving on their behalf. The role also supports the home energy audit program as needed and may support energy efficiency outreach and education efforts. The role may also include additional program support and other duties as assigned.

Responsibilities

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Coordinates and implements the daily operation of Energy Efficiency programs.

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Reviews program policies and program goals with program managers responsible for ensuring policies and goals are met. Follows program procedures and guidelines as well as suggesting areas for improvement as appropriate. Provides program support as needed.

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Adheres to specifications and quality control procedures. Interacts and may provide direction to established vendor, dealer, contractor, and fulfillment services.

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Conducts training and workshops for company employees and outside agents as appropriate.

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May be responsible for reconciliation and invoicing for vendor, dealer and contractors.

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Assists on customer complaints, dealer complaints, and maintaining dealer/contractor/vendor adherence to established program procedures.

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Assists Energy Efficiency team to achieve specific Energy Efficiency program goals and targets.

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Expected to deliver a high level of customer focus to ensure a positive customer experience outcome.

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May perform other duties as assigned. Job duties are subject to change as directed by management.

Requirements

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BA/BS or equivalent experience in marketing, communication, business or related field.

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Must have a valid driver’s license and 1-2 years of related or relevant experience.

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Basic understanding of natural gas and electric construction preferred.

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Demonstrated dispute/disagreement resolution skills.

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Past experience should demonstrate the ability to excel in a dynamic collaborative team environment. Strong facilitation skills are a plus.

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General knowledge of business/office processes and equipment. Intermediate level computer skills (i.e. MS Office Suite).

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Strong verbal and written communication skills. Sound customer service and interpersonal skills - work as liaison between both internal and external customers.

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Ability to prioritize and manage multiple projects.

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Basic math skills required.

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Attention to detail including proofreading.

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Requires irregular work hours.

Other Combinations Of Education And Experience May Be Considered. Hybrid work options are available for this role. The successful candidate will be required to work at our Spokane, Washington headquarters at least 3 days per week including Mondays and Tuesdays with an additional day determined by the employee and manager. To Apply

We encourage you to apply as many of our positions have step progressions to account for an incoming employee’s various levels of knowledge, skills, and experience.

Complete an online application and attach your resume and cover letter to your profile

. All documents must be attached to your application at the time of submitting your application for review.

No documents can be attached after you click "Submit".

Benefits

At Avista, we believe our employees are essential. Through them we deliver value to our customers and the communities we serve. The physical, mental, and financial health and well-being of our employees and their families are important to us. We are committed to offering a comprehensive total rewards program comprised of an externally competitive, internally equitable compensation structure and a benefits package that allows us to retain and attract a diverse, engaged, and skilled workforce. Our benefits package includes medical, dental, vision, life, and disability coverage, retirement benefits, incentive plans, wellness resources, time-off programs and much more. In addition to our total rewards program, the Pacific Northwest offers abundant outdoor recreation, four distinct seasons, and all the amenities and activities an individual or family might be interested in. To learn more, please visit our benefits website at https://avistabenefits.com/.

Avista’s Commitment to Equal Opportunity

Avista is a safe, inclusive workplace for people of all backgrounds, and we are committed to Equal Opportunity Employment. All qualified applicants will be considered regardless of race, color, religion, national origin, sex, gender identity, sexual orientation, marital status, age, sensory, mental or physical disability (unless based upon a bona fide occupational qualification), Veteran status or any other classification protected by nondiscrimination laws.

Please view Equal Employment Opportunity Posters provided by OFCCP here. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you require any special accommodations to participate fully in our recruitment process. Avista will make reasonable accommodation to assist a qualified person with a disability in the job application, interview process, and to perform the essential functions of the job whenever possible, where undue hardship would not be created for Avista. Please contact us at humanresources@avistacorp.com if you would like assistance.

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