Analyst, Real Time (Customer Contact Center)

Job Summary/Purpose

Delta Utilities is seeking a Real-Time Analyst within the Customer Operations business unit which plays a critical role in monitoring and managing operational efficiency in real-time. Reporting directly to the Workforce Manager, this position is responsible for overseeing workforce performance, ensuring optimal resource allocation, and addressing operational exceptions to support our commitment to delivering outstanding customer service.

Job Duties/Responsibilities

Minimum Qualifications

Minimum education required of the position

Minimum Experience Required Of The Position

Minimum Knowledge, Skills And Abilities Preferred Of The Position

Any Certificates, Licenses, Etc. Required For The Position

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None

Physical Requirements

Working Conditions

About Delta Utilities

Delta Utilities is a leading natural gas utility with a focus on safe, dependable service to customers. Headquartered in New Orleans, Louisiana, the utility will serve nearly

600,000 customers and become one of the leading natural gas providers in Louisiana and Mississippi and among the top 40 providers in the United States.

In 2023, Entergy announced that it had entered into an agreement with Delta Utilities to sell its Louisiana gas distribution business. The natural gas utility currently serves more than 200,000 customers across East Baton Rouge and Orleans parishes. In February 2024, Delta Utilities entered into an agreement with CenterPoint Energy to acquire its Louisiana and Mississippi natural gas businesses, which currently serve approximately 381,000 customers. Once the transactions are complete, Entergy's Louisiana natural gas operations and CenterPoint Energy's Louisiana and Mississippi natural gas systems will be operated by Delta Utilities. Learn more: https://deltautilities.com/

Delta Utilities and associated entities are equal-opportunity employers. We do not discriminate against employees or applicants for employment on any legally recognized basis or any protected class under federal, state, or local law.

JOB CODE: 31535031