Analyst, Process & Technology Improvement (Non-Union)

Full-time, 35 hours/ week, Hybrid

At Alectra, we’re not just about powering communities; we’re about empowering our people. We prioritize well-being through a culture that fosters collaboration, innovation and continuous growth. We believe in providing a supportive and inclusive environment where everyone can thrive and make an impact.

Are you a technology-savvy professional with a passion for process improvement?

The Analyst, Process/Technology Improvement is responsible for supporting staff and fostering an innovative environment by developing and implementing process and technology enhancements. This role involves proactively investigating, understanding, and articulating business issues, processes, and industry opportunities to recommend solutions for Asset Strategy & Operations. It requires a strong blend of technological expertise and interpersonal skills, along with an innovative approach to challenge established practices, tools, and culture.

What you’ll do

Key Responsibilities

Process Improvement and Strategy

- Research, recommend, and implement new or enhanced policies, procedures, and processes to improve the effectiveness of Asset Strategy & Operations.

- Lead and assist departmental process change initiatives, including the development and facilitation of workshops focused on process improvements and discovery.

- Proactively research and analyze revisions to legislation, regulations, and standards to ensure compliance within the department.

Systems and Technology Integration

- Represent the department as a subject matter expert for the ERP System (JD Edwards), focusing on efficient workflows, processes, and system enhancements in areas like Work Management, Project Estimation, and BOM/Labour Configurations.

- Collaborate with systems stakeholders to ensure seamless and optimized business processes and software continuity.

- Develop and maintain Power BI dashboards and reports to support data-driven decision-making.

Data and Reporting

- Leverage and analyze data from multiple sources to provide practical data solutions to end users.

- Perform user requirements data gathering and develop asset management reports (e.g., inspection/maintenance program, overhead & underground rebuilds).

Technical Support and Compliance

- Provide front-line technical support to Asset Strategy & Operations staff for engineering systems, software, tools, and processes.

- Ensure compliance with legislative, regulatory, and Health & Safety policies, procedures, and standards.

- Identify and facilitate business process improvement opportunities to enhance organizational effectiveness.

Communication and Collaboration

- Liaise with internal and external contacts, including software vendors and integration consultants.

- Develop and maintain user-friendly SharePoint sites, trackers, and lists to support project monitoring and reporting for Distribution Design initiatives.

Other Responsibilities

- Conduct research on existing and emerging technologies to enhance organizational effectiveness.

- Provide technical expertise in the planning, design, and implementation of projects and key initiatives.

- Occasionally travel between Alectra locations as required.

- Perform additional tasks as assigned to support operational objectives

Corporate Values and Conduct:

- Demonstrate professional conduct and align with Alectra’s core values of safety, teamwork, and customer focus.

Who you are

Education & Specialized Knowledge

- Community College diploma or University degree with a focus on Engineering, Sciences, Information Technology or Mathematics

- Eligible for, or Current membership in the OACETT as an Electrical Engineering Technologist (C.E.T.) in good standing would be considered an asset

- Knowledge of electrical utility distribution design, electrical theory, and familiarity with power system operations, practices, and installation standards an asset

- Familiar with CSA 22.3 Overhead and Underground Standards, DSC as well as ESA Regulation 22/04

- Knowledge of AutoCAD, GIS Applications, SPIDACalc, FME, CYME, JD Edwards, Oracle C&B, PLS Pole, Pull Planner, Designer, OHDA a definite asset

- Knowledge of relational database concepts and coding (HTML, VBA, SQL) an asset

- Knowledge of continuous process improvement, change management and project management methodologies an asset

- Demonstrated experience in developing and maintaining Power BI dashboards and reports, with the ability to translate complex data sets into actionable insights; familiarity with KPIs and project tracking tools

- Experience with SharePoint site maintenance and the development of custom lists and trackers to support Distribution Design workflows would be considered an asset

- Proficiency with MS Office, emphasis on MS Excel, and SharePoint applications

Experience

- Minimum 3 years related work experience in the electrical utility industry

- Preferred 5 years’ experience developing, documenting, implementing, and optimizing business processes and business systems solutions or similar role

- Experience with Geographic Information Systems (GIS), Structural Analysis, Computer Aided Drafting (CAD) and Enterprise Resource Planning (ERP) software

- Experience in a unionized utility environment an asset

Skills/Abilities/Competencies

- Solid problem-solving and analytical skills with excellent attention to detail and the ability to provide practical and/or innovative solutions to complex technical issues

- Excellent written and presentation skills, with the ability to explain technical information in an organized and concise way

- Ability to plan, prioritize and execute multiple projects and initiatives within established timelines

- Ability to build and maintain collaborative working relationships with internal and external stakeholders

- Ability to upskill rapidly and grasp new concepts and assignments quickly without oversight

- Ability to work remotely and independently establish personal daily work priorities and scheduling

- Strong ability to lead change and engage, develop and motivate teams

- Must hold and maintain a valid class “G” driver’s license

Where you will work

- Hybrid: This role is based in a hybrid environment, allowing for a mix of remote and in-office work to support team collaboration and business needs.

Who we are

As the largest municipally owned electric utility in Canada, we are committed to growing, evolving and remaining innovative to build a sustainable and brighter future. Our values set us apart and are our fundamental beliefs about our organization:

Safety: Stay aware, prevent risks and protect each other.

Respect: Value everyone, act honestly and foster inclusion.

Customer Focus: Be reliable, anticipate needs and deliver exceptional solutions with care.

Excellence: Elevate performance, embrace diversity and deliver quality through collaboration.

Innovation: Drive growth by embracing change, creativity and continuous improvement.

Here’s why Alectra might be your ideal workplace:

- We offer comprehensive benefits. From health and wellness programs to financial security though our Defined Benefit Pension Plan – we offer a robust benefits package that supports you and your family.

- We invest in your career development. At Alectra, we care about our team’s future through offering ongoing trainings, mentorship and learning opportunities.

- We care about you work-life balance. Understanding that taking time off is essential to employee well-being, sustained productivity and high performance, we offer the following:

- Time off: At Alectra, we offer various time off options for our employees including vacation time, personal days, milestone parental leave top-up, volunteer days and bereavement days.

- Disconnecting from work: We prioritize your well-being through our “Disconnect from Work” policy which ensures you can maintain a healthy work-life balance.

- Hybrid work environment: Based on operational requirements, we offer flexible working arrangements that include working remotely or on-site.

At Alectra, your unique contributions matter and help drive our collective success to a more sustainable and brighter future.

Ready to Apply?

If this sounds like you and gets you excited, we’d love to hear from you! Simply click the apply button to submit your resume and take the first step toward joining our team. Due to the high volume of applications, we are unable to accept resumes via email. All applicants must apply through our careers page to be considered.

At Alectra, we celebrate diversity and are committed to an inclusive recruitment process that honours the dignity and independence of all applicants. If you require accommodation during the process, please contact careers@alectra.com. We will work with you to ensure your needs are being met to the point of undue hardship.

As you progress through our hiring process, we want to emphasize our commitment to fostering genuine human connections. While we embrace innovation and recognize that you may use AI tools, we encourage creativity and resourcefulness in showcasing your skills. However, our primary focus is on getting to know you, not a machine. We value authenticity, and it is crucial that you disclose any use of AI tools to ensure a transparent and fair evaluation process. Failure to disclose such use will result in automatic disqualification. Your unique qualities and experiences are what will make you successful at Alectra!

Thank you for your interest in building a career with us. While we appreciate all applicants, only those selected for an interview will be contacted.

Please note: We kindly request no unsolicited resumes or agency referrals. Alectra does not accept resumes from recruitment agencies for any open positions unless a valid contract is in place.