Analyst - Applications

Job Title: Analyst – Applications

Location: Boston MA or Orange CT

Reports to (Title): Manager – IT Applications

The base salary range for this position is dependent upon experience and location, ranging from: $85,900- $107,375

Job Summary:

The Analyst, Applications is responsible for prioritizing of Non-SAP and SAP applications including implement solutions, configuration changes, reporting capabilities to meet ongoing end user requirements for these applications. Serve as the primary contact for related business areas, end users and vendors who support our overall application library.

This position reports into the Manager – IT Applications.

Key Responsibilities:

- Analyze current business processes and scenarios; creates solutions thru design, configuration, or custom development that meet client needs. Prepare specifications and test business solutions according to functional and technical requirements.

- Collaborate with the Networks Applications Team to support project execution, contribute with prioritization, planning, system improvements, and assist in the analysis and documentation of network application processes.

- Provides timely and accurate solutions to business areas including unresolved user requests from the service desk.

- Prepare specifications and documentation for changes provided by IT Support staff.

- Develops, maintains and updates documentation including Business Process Procedures (BPPs), reference materials and training materials.

- Provides on-going end user training and end user support as required.

- Collaborate and develop innovative ideas to use functionality not currently being utilized.

- Collaborate with Disaster Recovery planning and execution.

- Complete changes request review and obtain approvals.

- Working with vendors to implement application changes or help discover solutions.

- Work at times directly with the support teams in developing application changes to fit customer needs. This includes but is not limited to develop and implement solutions for Field Workforce Mobility solutions, Android/IOS Applications and support upgrades for various applications.

- Collaborate with the definition, review, testing and approval of security access for a specific user group.

- After hour on-call rotation required.

Required Qualifications:

- Bachelor’s degree in a related field with 3 years of relevant experience. An equivalent combination of education and experience may be considered.

- Working knowledge of desktop and mobile (Android/IOS) applications, client server technical experience.

- Proficiency in Database (Oracle, SQL ,MySQL , MongoDB).

- Desired knowledge and experience with Networks Apps like Salesforce, ProjectWise, AutoCAD and Document Management solution.

- Strong Analytical, complex problem, solving and successful negotiation skills in a fast-paced workplace environment.

- Experience with Information/Operations Technology design and implementation.

- Able to work with others to design effective processes and system solutions. The ability to work with remote clients, functional teams and equipment is required.

- Strong focus on solution quality - Able to multi-task and work under tight deadlines and have ability to work independently.

- Capable of business process to technology translation with strong understanding of deskside tools.

- Have strong desire to excel and learn new systems independently.

- Experience working with business process.

- Project Management experience desired.

- Strong interpersonal skills with an ability to actively listen and communicate effectively in writing and verbally with internal stakeholders.

- Ability to establish and maintain collaborative and productive working relationships.

- Strong organizational and time management skills with a commitment to solving problems in an analytical manner.

- A high level of attention to detail, good judgment, analytical ability is essential.

Preferred Qualifications:

- Prior experience working within an IT department.

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Company:

AVANGRID SERVICE COMPANY

Mobility Information

Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country.

At Avangrid we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.

If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at

careers@avangrid.com

.

Avangrid employees may be assigned a system emergency role and in the event of a system emergency, may be required to work outside of their regular schedule/job duties. This is applicable to employees that will work in Connecticut, Maine, Massachusetts, and New York within Avangrid Network and Corporate functions. This does not include those that will work for Avangrid Power.

Job Posting End Date:

October-3-2025