Trench Group

After Sales Process Intern

Pickering, ON

Internship

About This Job

On-site | Full time | Junior

About Us

In Trench Canada, we deliver state-of-the-art, safe, and reliable instrument transformers, coils, and bushings for seamless energy transmission. With a legacy of customized engineering and innovation, we enable society to harness the power of electricity with reliability and performance. But we are more than just a company. We are a force for change, committed to advancing the energy sector through cutting-edge technology and sustainable practices. We genuinely care about continuous improvement, and our dynamic workplace values attention to detail and adaptability, fostering a culture of equality, diversity, and inclusion where everyone is respected and truly valued.

A Snapshot of Your Day

Trench Canada is seeking a highly motivated and detail-oriented student to join our After Sales team to support the deployment of Customer Care Initiatives launched by Trench Head Quarters as well as data analytics for after sales at Trench Canada, Instrument Transformers division. The ideal candidate for this role should have strong analytical skills, the ability to work and understand the basics of data analysis tools, as well as the ability to collaborate with team members and stakeholders to deploy and enhance customer care initiatives.

Your Tasks:

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Customer Support

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Work in collaboration with the Engineering and Quality teams to support customers with inquiries and complaints.

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Process Management:

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Review Customer Care Initiatives project and support the team to deploy further actions as well as enhance initiatives already implemented.

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Process Improvement:

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Review current After Sales workflows and identify areas for improvement.

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Analyze data and metrics to identify bottlenecks and inefficiencies.

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Propose and implement process enhancements to streamline operations.

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Process Alignment:

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Review and revise existing procedures to ensure they accurately reflect current practices.

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Collaborate with team members to ensure consistency and clarity in all processes.

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Automation Initiatives:

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Identify trends in order data, analyze customer feedback and work alongside the Operational Excellence team to identify opportunities for system automation.

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Assist in the development and implementation of automation solutions to reduce manual tasks.

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Develop automation for after sales order tracking to complete the project cycle.

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Workflow Analysis:

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Identify opportunities to streamline processes while maintaining accuracy and efficiency.

Requirements:

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Must be currently enrolled (or recently concluded) an Engineering program.

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Strong analytical and problem-solving skills.

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Excellent attention to detail, organizational and communication skills.

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Ability to work independently and collaboratively with cross-functional teams.

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Proficient in Microsoft Office Suite (Word, Excel, PowerPoint).

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Basic understanding of process improvement methodologies is preferred.

We offer:

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Be a part of a supportive and collaborative team.

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Opportunity to gain practical experience in the field of order management and customer care.

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Gain a comprehensive understanding of the order management department’s workflows.

Our Commitment

Trench invites applications from all qualified individuals and is committed to fostering workplace diversity. We provide accommodations to applicants with disabilities throughout our hiring process. If you require this information in an alternate format, need communication support, or need accommodation in applying for a posting and/or are selected for an interview, don't hesitate to reach out to us. Trench utilizes artificial intelligence in its job scanning and recruitment process to effectively find the candidate most suitable for each position.

HAVE WE PIQUED YOUR INTEREST? We are looking forward to receiving your application - just click on the "Apply Now" button and send us your application.

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