GE Vernova

Aero Gas Power Portfolio Outage -Customer Service Leader

LocationArizona, United States
Job Typefull_time
Salary$119,600-$152,400

About This Job

Job Description Summary

GE Vernova is accelerating the path to more reliable, affordable, and sustainable energy, while helping our customers power economies and deliver the electricity that is vital to health, safety, security, and improved quality of life. Are you excited at the opportunity to electrify and decarbonize the world?

Our Customer Service Leaders are committed to serve as the liaison between internal/external organizations and for assigned customers, own the customer relationship, and contribute to the overall business strategy

In this business facing role you will be supporting our contractual agreement / service outages / upgrades etc.. Managing our Stakeholders at the Power Plant as assigned within Arizona/New Mexico and Colorado primarily, not limited to those locations; Our Aero Portfolio Customer Service Manager will be required to travel up to 50% to the client's site located in Arizona, New Mexico and Colorado primarily.

Job Description

What you'll do:

Foster and develop strong relationships with customers as the single point of contact for customers

Manage customer communication and relationships
Responsible for customer portfolio and growth with ability to analyze and resolve customer's request
Establish contact to provide on-going technical and business support to assigned customers
Develop and own site customer communication plan, coordinate regular GEV/Customer reviews to review existing and new GE VERNOVA with a focus on LM (Aero) Model products/services that could provide value for the customer
Oversee GEV warranty and applicable commercial considerations including concessions as they arise balancing maximum benefits for the customer and GE Vernova
Develop outage scope/communicating scope to FieldCore/GEV
Responsible for outage/non-outage parts planning including requests for quotes, providing quotes to customers, placing/managing parts orders
Manage the Outage process and processing of Change Orders
Lead direction for all emergent/forced outage resolution
Lead wing to wing outage execution via organizing pre-outage, post-outage and outage milestone meetings to deliver desired outcomes.
Responsible for all P&L for assigned customer base including invoicing/credit memo processing and for On-Site Repairs and Part and Component Repairs performed in GRS including planning repair scope, requests for repair quotes, scheduling repairs and addressing repairs issues in the GE VERNOVA network
Own contract leadership and fulfillment including all project deliverables and understanding the Terms & Conditions /contract requirements such as LD/Bonus structure.
Selling all flow-type services including Parts, FieldCore, Lease Engine from opportunity identification, quote preparation, order entry, demand placement, to sales conversion.


Qualifications/Requirements

Bachelor’s Degree from an accredited University or College (OR a High School Diploma / GED with an additional 3 years of experience in power generation industry )
Min. of 7 years of experience with our LM Products and/or contract performance management and/or Aeroderivative Gas Turbine Technical Field Outage Management experienced


Eligibility Requirements

Willingness and ability to travel up to 50% of the time as assigned to the region.
Portfolio Site location are inclusive of Arizona, New Mexico and Colorado


Desired Characteristics

Experience planning and executing outages
Strong leadership, project management experiences
P&L financial, and commercial skills
Team leader in a dynamic, energetic and proactive environment
Experience working with customer leadership teams
Demonstrated communication & organizational skills
Strong networking abilities to gain technical credibility from key stakeholders

About GE Vernova Gas Power

GE Vernova’s Gas Power business engineers advanced, efficient natural gas-powered technologies and services, along with decarbonization solutions that aim to help electrify a lower carbon future. It is a global leader in gas turbines and power plant technologies and services with the industry’s largest installed base.

Benefits Available to You

GE Vernova employees rise to the challenge of building a world that works. In order to meet this mission, we provide varied, competitive benefits to help support our workforce: Our Culture | GE Vernova (gecareers.com)

Our compensation & benefits are designed to reward high performers and help you manage your personal and family needs. We offer a robust benefits package depending on your employment status and your national requirements.

A healthy, balanced lifestyle can mean different things to different people. We've created programs that support the way you live and work today.

GE Vernova invests to provide opportunities to grow your career by providing a path for continued on-the-job learning and development.

Inclusion & Diversity

At GE Vernova, we believe in the value of your unique identity, background and experiences. We are committed to fostering an inclusive culture, where everyone feels empowered to do their best work because they feel accepted, respected and that they belong. Click here to learn more: https://jobs.gecareers.com/vernova/global/en/i-d-e

For U.S. based candidates only, for purposes of complying with U.S. pay transparency requirements, the base pay range for this position is:$119,600.00 - $152,400.00 USD / The specific pay offered may be influenced by a variety of factors, including the candidate’s experience, education, and skill set. This position is also eligible for a 15% performance bonus. The Company pays a geographic differential of 110%, 120% or 130% of salary in certain areas. This position will stay open on the career website until at least July 14th. 2025

General Electric Company, Ropcor, Inc., their successors, and in some cases their affiliates, each sponsor certain employee benefit plans or programs (i.e., is a “Sponsor”). Each Sponsor reserves the right to terminate, amend, suspend, replace, or modify its benefit plans and programs at any time and for any reason, in its sole discretion. No individual has a vested right to any benefit under a Sponsor’s welfare benefit plan or program. This document does not create a contract of employment with any individual.

GE Vernova offers a great work environment, professional development, challenging careers, and competitive compensation. GE Vernova is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

GE Vernova will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditioned upon the successful completion of a drug screen (as applicable).

Relocation Assistance Provided:

Yes

This is a remote position


Application Deadline: July 14, 2025

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