Advanced Metering Infrastructure (AMI)

Position Summary:

The AMI Operations & MDM or customer experience. With 10 to 15 years of experience in AMI systems, data management, and utility industry practices, this leader manages the end-to-end metering infrastructure and harnesses data analytics to improve service delivery and operational efficiency.

Key Responsibilities:

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AMI System Leadership:

Oversee operation, maintenance, and expansion of AMI systems, including smart meters, data collectors, and communication networks.

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Data Management Strategy:

Develop and implement comprehensive master data management strategies to ensure data accuracy, completeness, and integrity.

Utilize advanced analytics tools to extract actionable insights, identify trends, and inform operational and customer service strategies.

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Team Leadership:

Lead, mentor, and manage a team of AMI and MDM professionals, establishing clear objectives, monitoring performance, and fostering professional growth.

Optimize metering network performance, security, and scalability; proactively address issues to ensure high system reliability.

Establish robust data validation, quality control, and exception management processes.

Ensure data security, privacy, and compliance with utility regulations and standards.

Regularly monitor AMI system performance and implement strategies for ongoing enhancement.

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Master Data Maintenance:

Oversee maintenance and updating of customer and meter data to ensure data accuracy and integrity.

Lead AMI system upgrades, installations, and expansion projects, managing budgets, timelines, and stakeholder communication.

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System Integration:

Collaborate with IT and software teams to integrate AMI data with other utility systems and applications.

Generate reports to monitor key performance indicators (KPIs), system performance, and identify opportunities for improvement.

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Customer Support Collaboration:

Partner with customer service teams to resolve billing, metering, and data-related inquiries.

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Strategic Planning:

Develop long-term strategic plans for AMI and MDM to enhance utility operations and customer satisfaction.

Qualifications:

Preferred Skills (Nice-to-Have):

Job Types: Full-time, Contract

Pay: $55.00 - $58.00 per hour

Expected hours: 40 per week

Schedule:

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8 hour shift

Work Location: In person