Account Rep - Chemicals

Colonial Chemical Solutions, Inc. (CCS), a leading independent chemical distributor throughout the United States, focuses on customer service, sustainability, and innovative solutions for our business partners. Colonial Chemical Solutions, Inc. is a wholly-owned subsidiary of Colonial Group, Inc.

The Account Representative - Chemicals role serves as the primary coordinator between customers, suppliers, carriers, and internal teams to ensure accurate, efficient, and timely order fulfillment. This role manages purchase orders for both commodity and specialty chemicals, overseeing the process from order receipt through delivery. Key responsibilities include data entry, logistics coordination, customer account support, and cross-department communication to meet customer needs within required timeframes. Operating in a team-oriented, fast-paced environment, the Account Rep must balance multiple priorities, adapt quickly to changing demands, and maintain strong attention to detail while managing workflow and customer expectations.

JOB EXPECTATIONS/DUTIES

- Thrives in a fast-paced environment, managing multiple priorities with composure and working effectively under pressure.

- Manage high-volume email traffic from multiple distribution lists, prioritizing responses, organizing workflow, and reprioritizing throughout the day to meet deadlines. Communicate effectively with customers, suppliers, carriers, and internal departments (Sales, Operations, Purchasing, etc.) via email, phone, and portal to ensure smooth deliveries and timely follow-up.

- Process and maintain sales orders from receipt to delivery, ensuring accurate data entry, preparing additional documentation as needed, and proactively providing follow-up documents required by the customer.

- Receive and appropriately direct incoming calls.

- Manage backorders by checking reports and working with multiple departments to ensure timely delivery, while proactively informing customers of any delays.

- Serve as logistics coordinator, assisting the internal freight team and scheduling third-party freight as needed by working with outside vendors and carriers to arrange shipments, obtain quotes, provide documentation, and resolve issues such as delays or missed deliveries.

- Assist with onboarding new customer accounts and maintain databases as needed.

- Provide administrative support to the Sales Team and other departments as needed. Support Sales with freight quotes, cost checks, product and price updates, inventory checks, and other requests.

- Learn and maintain knowledge of industry terminology, including totes, chemical names, product codes, and account specifics, vendor and carrier requirements, etc.

- Participate in a rotating on-call schedule to support after-hours customer and carrier needs.

- Perform other duties as assigned.

QUALIFICATIONS/REQUIREMENTS

- High School Diploma or GED is required.

- College degree is preferred.

- 1 year minimum experience in a Customer Service and Data Entry role, familiarity with the chemical distribution or transportation industries is preferred.

- Strong proficiency with databases and Order Management Systems (Oracle/JD Edwards, SAP preferred). Experience with Customer Relationship Management (CRM) systems is highly desirable.

- Proficient skills with Microsoft Office Suite including Word, Excel, and PowerPoint are required.

Physical Requirements:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.

While performing the duties of this job, the employee is regularly required to sit, stand, walk, and may occasionally lift and/or move up to 20 pounds.

Eligibility Requirements: Hiring is contingent upon eligibility to work in the United States.

Colonial Group, Inc. is committed to creating an environment that values and supports diversity and inclusiveness across our organizations. We encourage applications from qualified individuals who will help us achieve this mission. Colonial Group, Inc. prohibits discrimination of and will receive consideration for employment without regard to race, color, religion, sex, age, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status.