Wind Division Service Manager - Houston, TX

Altrad Alpha Wind Services, a part of Altrad Group, is a provider of specialist services to the onshore and offshore wind industry and we are committed to delivering the highest standards of safety and quality to every project we work on.

Through the delivery of blade integrity, balance of plant maintenance, main component exchange, installation and commissioning services, we support onshore and offshore wind turbine OEMs and operators. Working across the lifecycle of projects we assure the reliability and integrity of critical equipment and operations.

Our reputation is built on the quality of our people, all of which embody our culture for delivering excellence.

Main Purpose: The Wind Division Service Manager serves as the central hub for technician support, client communication, and operational execution across renewable energy service projects. This role ensures seamless coordination between field teams, internal departments, and external clients to deliver high-quality service outcomes.

Key Responsibilities:

Client Services & Communication:

- Act as the primary point of contact for clients and field teams, ensuring expectations are clearly understood and met.

- Provide on-site technical and operational support during project kick-offs and throughout service delivery.

- Maintain strong relationships with clients through consistent communication and issue resolution.

Technician Dispatch & Support:

- Oversee daily technician assignments, ensuring optimal resource allocation and timely dispatch.

- Provide real-time support to field technicians, resolving operational challenges and ensuring safety compliance.

- Assist in recruiting, interviewing, and onboarding new technicians and contractors.

Project Management & Coordination:

- Lead project kick-off meetings and coordinate logistics, including travel and site readiness.

- Collaborate with Recruiting, HR, Training, and Travel departments to ensure smooth project execution.

- Monitor project progress and troubleshoot administrative or operational issues as needed.

Compliance & Documentation:

- Ensure accurate and up-to-date master data in onboarding and tracking systems.

- Verify contractor certifications and maintain compliance with safety and environmental standards.

- Communicate company policies and updates to field teams and contractors.

Skills & Qualifications:

- Minimum 5 years of wind turbine field experience.

- Proven ability to manage field operations and dispatch technicians effectively.

- Strong project coordination and organizational skills with the ability to manage competing priorities.

- Excellent verbal and written communication skills, especially in client-facing scenarios.

- Proficiency in Microsoft Word, Excel, and database management.

- Ability to work independently and collaboratively in a fast-paced, high-volume environment.

- Willingness to travel as needed to client sites.

WE OFFER:

A Commitment to Excellence: We support the global energy industry by optimizing the performance, reliability, and safety of critical equipment and people through our engineered products and services.

Growth Opportunities: As a leading energy services contractor, we provide high-quality specialist equipment and integrated engineering services, ensuring our employees are part of a growing and dynamic team.

Core Values: We foster a workplace built on Respect, where everyone is valued; Solidarity, promoting teamwork and collaboration; Courage, encouraging innovative thinking; Humility, embracing diverse perspectives; and Conviviality, creating a positive and inclusive environment.

Benefits:

- 401(k)

- 401(k) matching

- Dental insurance

- Health insurance

- Life insurance

- Paid time off

- Referral program

- Retirement plan

- Vision insurance

Ready to make a difference? Join us at Altrad Alpha and be part of a team that values innovation, collaboration, and excellence. Apply today!

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Candidates applying for US based positions must be eligible to work in the U.S. without sponsorship.

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