Plug Power Inc

Traveling Regional Field Service Technician

LocationDenver, CO
Job TypeFull-time
Salary$47,840-$68,640

About This Job


Regional Field Service Technician I


Status: Non-Exempt (hourly)


Department: Field Service


Position Summary

The Regional Field Service Technician will support our fuel cell products currently installed in electric lift trucks, including performing preventative maintenance and resolving breakdowns. This person will be responsible for servicing fuel cells throughout their assigned region. This person will also be responsible for reporting breakdown events, parts ordering, and maintenance of fuel cells throughout their assigned region. This position presents a great amount of exposure to customer personnel and electric lift truck operators and thus requires a person with excellent technical skills as well as communication, interpersonal and motivational skills.


Core Duties and Responsibilities

Maintenance and service of fuel cells at a variety of customer sites throughout their assigned region.
Performing diagnostics, troubleshooting, and evaluations to maintain the fleet at a variety of customer sites throughout their assigned region.
Performing specialized service procedures, including field retrofits and software and hardware upgrades to existing fuel cells.
Providing emergency support service to customers as required.
Purchasing tools, equipment, and parts for customer service and support as required.
May require troubleshooting and maintenance of high-pressure hydrogen storage, delivery and fueling systems.
May include maintaining ongoing communication with customer personnel hydrogen suppliers regarding aftermarket support of fuel cells.
Providing regular feedback to service specialists regarding fuel cell performance and field maintenance issues.
Completing administrative duties & documentation, including incident reports, service logs, inventory maintenance and site and system documentation.
Exhibiting and enforcing safety procedures in the field or customer sites.
Travel as required for business needs; expected to drive safely and to adhere to all traffic laws
Always Represent Plug Power in a professional manner and in all interactions
Perform other duties as assigned.


Education and Experience

Minimum high school diploma or equivalent with technical electrical coursework
Three (3) or more years of direct experience in mechanical and electrical troubleshooting
Formal training and education may be also considered in lieu of direct experience
Must possess a valid driver license, a clean driving record, and the ability to safely operate a motor vehicle
Must be able to lift 50 pounds on a regular basis unassisted
Knowledge of lift truck operation and applications is highly preferred
General mechanical aptitude is required
Computer and software systems skills as applicable to position including but not limited to: Word, PowerPoint, Excel, and Outlook
Dynamic interpersonal skills and the ability to effectively communicate with diverse audiences and stakeholders at all levels
Excellent verbal and written communication skills
Creativity in solving technical problems
Ability to work independently
Uncompromising dedication to quality
Exceptional time management skills with the ability to handle multiple tasks
Punctual and reliable
Technician must provide own standard set of tools – specific fuel cell tools to be provided by Plug Power
Ability to travel 100% of the time


Pay Rate:


$23.00 - $33.00

We offer a fantastic total rewards package at Plug, and a brief summary is below:

✓ Base salary is determined on a number of factors including but not limited to education, experience, skills, and geography. These factors are considered when making an offer of employment. If you are interested in this position, we’d ask that you apply.

✓ The above pay range, may not take into account local geographic pay variations. If there is an applicable geographic differential, a member of the


team can discuss that with you.

✓ Health, Dental & Vision Insurance eligibility starting from the first day of hire


✓ 401(k) with 5% company match


✓ Bonus eligibility

✓ Paid time off including vacation, personal and sick time


✓ Paid Holidays


✓ Wellness Reimbursement Program


✓ Potential to apply for Tuition Reimbursement


✓ Employee Referral program


✓ Employee Assistance Program

Plug Power Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.


#HP

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